Instacart

Senior Product Manager, Enterprise Picking & Tools

Instacart

full-time

Posted on:

Location Type: Remote

Location: Canada

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Salary

💰 CA$165,000 - CA$174,000 per year

Job Level

Senior

About the role

  • Own enterprise picking experiences — from how shoppers receive and action orders in-store, to the tools retailers use to configure, monitor, and optimize their fulfillment operations
  • Build deep understanding of shopper workflows and retailer operational pain points to design tools that improve picking accuracy, speed, and shopper satisfaction
  • Work closely with retail partners to ensure our tooling integrates naturally into their in-store environments
  • Partner with enterprise sales and retailer success teams to support partner onboarding, drive adoption of new features, and contribute to retailer NPS and retention
  • Define platform solutions that scale across retailer sizes, store formats, and fulfillment models — including pick & deliver, pickup, and delivery-only
  • Represent the picking and tools roadmap with internal stakeholders and, where relevant, with external retail partners

Requirements

  • 4+ years of product management experience, ideally within enterprise B2B or operationally complex environments
  • You've built products end-to-end and know how to drive initiatives from early concept through scaled delivery.
  • You're highly data-literate and comfortable navigating ambiguity with analytical rigor, using data to prioritize ruthlessly and make sound tradeoffs.
  • You communicate complex ideas with clarity and influence — aligning cross-functional teams and senior stakeholders around shared goals without direct authority.
  • You understand the shopper and retailer experience deeply, and you hold yourself accountable to meaningful customer and commercial outcomes.
  • You operate with an entrepreneurial mindset, comfortable moving fast in evolving environments while maintaining high standards.
  • Experience in B2B product management, enterprise software, client services, or partner success teams
  • Experience building products for frontline or operational users (e.g., retail associates, delivery workers, warehouse staff)
Benefits
  • Competitive compensation and benefits
  • New hire equity grant
  • Annual refresh grants
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
product managementdata analysisend-to-end product developmentanalytical rigortool designfulfillment operationspicking accuracyoperational optimizationfeature adoptioncustomer outcomes
Soft Skills
communicationinfluencecross-functional collaborationaccountabilityentrepreneurial mindsetadaptabilityclarity in complex ideasstakeholder alignmentproblem-solvingprioritization