Lead the strategic vision and execution for Instacart’s e-commerce and fulfillment Go To Market operations, ensuring alignment with company and retailer growth objectives.
Build and scale a high-performance team focused on delivering innovative, flexible, and efficient solutions within the grocery e-commerce space.
Work with Engineering, Product, Corporate Development, Operations, Legal, Finance, and other cross-functional stakeholders to define the roadmap of new E-Commerce and Fulfillment innovations we will build to bring to our retail partners.
Partner with retailers across Instacart’s enterprise portfolio to design tailored solutions that deliver ecommerce growth and operational efficiency.
In partnership with Sales leaders, own key performance metrics, including new partnerships, pipeline growth, revenue targets, and sales cycle efficiency, ensuring continuous improvements.
Leverage deep data insights to anticipate future trends in retailer needs and fulfillment requirements, and proactively shape strategy around evolving market needs.
Act as a trusted advisor to executive stakeholders at Instacart and across partnership networks, ensuring alignment on priorities and outcomes.

Requirements

10+ years of experience in e-commerce sales, strategy, business operations, fulfillment logistics, or related areas within a SaaS or high-growth technology organization, with a minimum of 5 years in a team leadership capacity.
Proven track record of managing large-scale, operationally complex B2B or B2C e-commerce fulfillment programs.
Strong analytical background with proficiency in interpreting data sets and operational KPIs to execute data-driven strategies.
Deep understanding of fulfillment technologies, logistics networks, e-commerce, and delivery marketplaces.
Exceptional communication and leadership skills with demonstrated success influencing senior internal and external stakeholders.

Benefits

Instacart provides highly market-competitive compensation and benefits in each location where our employees work.
Eligible for a new hire equity grant as well as annual refresh grants.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

e-commerce salesbusiness operationsfulfillment logisticsdata analysisoperational KPIsfulfillment technologieslogistics networksdelivery marketplacesdata-driven strategiesteam leadership

Soft Skills

communication skillsleadership skillsinfluencing skillsstrategic visioncross-functional collaborationproblem-solvinganalytical thinkingteam buildingstakeholder managementadaptability