Own and drive the research roadmap for Shopper & Fulfillment; partner with cross-functional leaders to align on priorities, timelines, and success criteria.
Plan and execute mixed-method studies (generative, foundational, and evaluative) that inform product strategy, design decisions, and go-to-market plans.
Synthesize insights into clear narratives and frameworks that translate into product requirements and measurable business outcomes.
Lead and socialize foundational research programs whose findings scale across multiple teams, creating shared understanding and direction.
Build strong relationships across Product, Design, Engineering, Data Science, Operations, Marketing, and Business Development to ensure insights drive decisions.
Conduct field research in stores, warehouses, and delivery environments as needed; this role may require up to one week of travel per month to field sites.

Requirements

5+ years of applied user/UX/product research experience owning end-to-end studies (planning, execution, analysis, and socialization)
Bachelor’s degree in Psychology, Cognitive Science, HCI, Human Factors, Anthropology, Design, or a related field; or 4 additional years of directly related research experience in lieu of a degree.
Proficiency with qualitative and quantitative methods, including contextual inquiry, in-depth interviewing, diary studies, usability testing, survey design and analysis, and mixed-method triangulation.
Demonstrated experience defining multi-quarter research roadmaps, driving prioritization, and influencing product strategy with cross-functional partners (Product, Design, Engineering, Data Science).
Ability to analyze product usage data and integrate findings with qualitative insights; proficiency with SQL, R, or Python for analysis, and a portfolio or case studies demonstrating 3+ impactful projects.

Benefits

Instacart provides highly market-competitive compensation and benefits in each location where our employees work.
This role is eligible for a new hire equity grant as well as annual refresh grants.
Review of Flex First remote work policy available.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

user researchUX researchproduct researchqualitative methodsquantitative methodscontextual inquiryusability testingsurvey designSQLPython

Soft Skills

collaborationcommunicationrelationship buildinginfluencingprioritizationanalysissynthesisnarrative developmentleadershipsocialization