InspiriTec, Inc.

ASC Customer Care Representative – HR

InspiriTec, Inc.

full-time

Posted on:

Location Type: Office

Location: Fort Knox • Kentucky • United States

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Salary

💰 $18 per hour

About the role

  • Assist soldiers (Active, Reserve, National Guard), veterans, retirees and the Army family regarding their HR issues and/or concerns
  • Receive inquiries via telephone, email, or hard copy requesting records, status of CRSC/TSGLI claims, retirement packet processing information, ADPAAS accountability, and any other guidance or information regarding the functions of ASC
  • Inputs customer information in computer system for accountability and tracking purposes
  • Researches and facilitates resolution to the caller's inquiry
  • Ability to multitask and perform a variety of tasks
  • Utilize Avaya phone systems, Microsoft Outlook, Soldier Management System, all Microsoft Office programs, Army Disaster Personnel Accountability and Assessment System

Requirements

  • Must have a high school diploma or GED
  • Ability to control the pace and flow of the inquiry/request and manage call time effectively
  • Ability to handle inquiries and requests in a courteous and professional manner
  • Ability to listen to and empathize with customers and acknowledge their concerns
  • Ability to follow protocol and to apply sensitivity and discretion in handling confidential information
  • Ability to gather information to determine a customer’s needs, apply problem-solving skills, and resolve the inquiry/request effectively
  • Computer and keyboarding skills sufficient to record information from the inquirer in an accurate and efficient manner
  • Ability to respond to inquiries in English; fluent bi-lingual a plus
  • Ability to respond to inquiries from the hearing, speech, and visually impaired, as well as other physically impaired callers
  • Ability to take direction within a team setting and complete team-related work promptly
  • Familiar with standard concepts, practices, and procedures for customer service
  • Familiar with Army lifestyle, culture, policies and procedures.
  • Prior Army experience as an officer or senior NCO OR Army experience as a spouse
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
computer skillskeyboard skillsproblem-solving skills
Soft Skills
multitaskingcourteous communicationprofessionalismempathysensitivitydiscretionteamworkcustomer service
Certifications
high school diplomaGED