Customer Care Representative
InspiriTec, Inc.
full-time
Posted on:
Location Type: Office
Location: Fort Knox • Kentucky • United States
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Salary
💰 $20 per hour
Job Level
About the role
- Assist team in meeting company mission and goals by assisting soldiers (Active, Reserve, National Guard), veterans, retirees and the Army family regarding their HR issues and/or concerns.
- Receive inquiries via telephone, email, or hard copy requesting records, status of IPPSA claims, IPPSA accountability, and any other guidance or information regarding the functions of the CSB.
- Ability to respond to inquiries in English; fluent bi-lingual a plus.
- Researches and facilitates resolution to the caller's inquiry.
- Inputs customer information in computer system for accountability and tracking purposes.
- Performs a variety of tasks, ability to multitask.
- Works under general supervision and must utilize appropriate chain of command.
Requirements
- High school Diploma/GED required
- At least one year of customer service experience needed
- Understanding of military concepts and procedures required.
- Ability to control the pace and flow of the inquiry/request
- Ability to handle inquiries and requests in a courteous and professional manner
- Ability to listen to and empathize with customers
- Ability to gather information to determine a customer’s needs
- Familiar with standard concepts, practices, and procedures for customer service
- Familiar with Army lifestyle, culture, policies and procedures.
- Excellent telephonic presence.
- Computer literate using MS Office products.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceinformation gatheringmultitaskingrecord managementinquiry resolution
Soft Skills
courteous communicationempathyactive listeningprofessionalismability to control pace and flow
Certifications
High school DiplomaGED