InspiriTec, Inc.

DMDC Tier 1 Customer Service Rep – DSO Knox

InspiriTec, Inc.

full-time

Posted on:

Location Type: Office

Location: Fort Knox • Kentucky • United States

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Salary

💰 $18 per hour

About the role

  • Provide support and assistance to Defense Manpower Data Center (DMDC) beneficiaries per DMDC Standard Operating Procedure (SOP)
  • Responding to customer inquiries utilizing knowledge learned and available systems
  • Requires the performance of decision-making activities as a result of sometimes unpredictable and random customer inquiries
  • Must be able to actively listen, ask probing questions, and communicate in clear and understandable terms
  • Research and process Military Service Member inquiries and complaints received made via telephone or Fax Server
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
  • Operates a PC and multiple mainframe databases to research information

Requirements

  • High School Diploma
  • RAPIDS Certified (Certification occurs as part of the on-board training)
  • Security Requirement: Public Trust/NA CLC
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
active listeningdecision-makingproblem-solvingcommunicationresearchcustomer service
Certifications
High School DiplomaRAPIDS CertifiedPublic Trust