InspiriTec, Inc.

Customer Service Representative, Tier 1

InspiriTec, Inc.

full-time

Posted on:

Location Type: Office

Location: Fort Knox • Kentucky • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $18 per hour

About the role

  • Provide support and assistance to Defense Manpower Data Center (DMDC) beneficiaries per DMDC Standard Operating Procedure (SOP) utilizing DMDC Knowledge Base documents for beneficiaries having problems with DMDC services.
  • Responding to customer inquiries utilizing knowledge learned and available systems, applying independent judgment, and making independent decisions concerning established processes.
  • Must be able to actively listen, ask probing questions, and communicate in clear and understandable terms.
  • Determines requirements by working with customers. Answers inquiries by clarifying desired information; researching, locating, and providing information.
  • Research and process Military Service Member inquiries and complaints received made via telephone or Fax Server.
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

Requirements

  • High School Diploma
  • RAPIDS Certified (Certification occurs as part of the on-board training)
  • Security Requirement: Public Trust/NA CLC

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
active listeningcommunicationindependent judgmentproblem solvingcustomer service
Certifications
High School DiplomaRAPIDS CertifiedPublic Trust