InspiriTec, Inc.

Customer Service Representative, DMDC Tier 1

InspiriTec, Inc.

full-time

Posted on:

Location Type: Office

Location: Fort Knox • Kentucky • United States

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Salary

💰 $20 per hour

About the role

  • Provide support to Defense Manpower Data Center (DMDC) Customers with Technical software, hardware and networking problems.
  • Resolve or escalate problems.
  • Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
  • Simulate or recreate user problems to resolve operator’s difficulties.
  • Analyze and recommend system modifications to reduce user problems.
  • Maintain knowledge currency and highest level of technical skill in field of expertise.
  • Provide customer service for an inbound contact center environment that supports hardware, software, and network communications for DMDC applications.
  • Research and resolve caller inquiries by utilizing established procedures, user manuals, accessing on-line applications, or interacting with internal and external support groups.
  • Troubleshoot and resolve hardware, software and communications issues by interacting with hardware vendors.

Requirements

  • Minimum High School Diploma or equivalent
  • Preferred Associates or Bachelor’s Degree in any technical field
  • Customer Service, Data Entry Skills, Focus/Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking
  • Advanced computer and keyboarding skills
  • Working knowledge of Microsoft Office programs
  • Security Requirements: Public Trust/NA CLC

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
troubleshootingtechnical supportnetworkingsoftware systems engineeringapplications developmentsystem modificationsdata entryadvanced computer skillskeyboard skills
Soft skills
customer servicefocuslisteningphone skillsverbal communicationbuilding relationshipspeople skillsinterpersonal savvyproblem solvingmulti-tasking
Certifications
High School DiplomaAssociates DegreeBachelor’s DegreePublic Trust