InspiriTec, Inc.

Customer Service Representative, DMDC Tier 1

InspiriTec, Inc.

full-time

Posted on:

Location Type: Office

Location: Fort Knox • Kentucky • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $20 per hour

About the role

  • Provide support to Defense Manpower Data Center (DMDC) Customers with Technical software, hardware and networking problems.
  • Resolve or escalate problems.
  • Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
  • Simulate or recreate user problems to resolve operator’s difficulties.
  • Analyze and recommend system modifications to reduce user problems.
  • Maintain knowledge currency and highest level of technical skill in field of expertise.
  • Provide customer service for an inbound contact center environment that supports hardware, software, and network communications for DMDC applications.
  • Research and resolve caller inquiries by utilizing established procedures, user manuals, accessing on-line applications, or interacting with internal and external support groups.
  • Troubleshoot and resolve hardware, software and communications issues by interacting with hardware vendors.

Requirements

  • Minimum High School Diploma or equivalent
  • Preferred Associates or Bachelor’s Degree in any technical field
  • Customer Service, Data Entry Skills, Focus/Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking
  • Advanced computer and keyboarding skills
  • Working knowledge of Microsoft Office programs
  • Security Requirements: Public Trust/NA CLC
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingtechnical supportnetworkingsoftware systems engineeringapplications developmentsystem modificationsdata entryadvanced computer skillskeyboard skills
Soft Skills
customer servicefocuslisteningphone skillsverbal communicationbuilding relationshipspeople skillsinterpersonal savvyproblem solvingmulti-tasking
Certifications
High School DiplomaAssociates DegreeBachelor’s DegreePublic Trust