Customer Care Representative – HR
InspiriTec, Inc.
full-time
Posted on:
Location Type: Office
Location: Fort Knox • Kentucky • 🇺🇸 United States
Visit company websiteSalary
💰 $18 per hour
Job Level
Mid-LevelSenior
About the role
- Assist soldiers (Active, Reserve, National Guard), veterans, retirees and the Army family regarding their HR issues and/or concerns
- Respond to inquiries via telephone, email, or hard copy requesting records, status of CRSC/TSGLI claims, retirement packet processing information, ADPAAS accountability, and any other guidance or information regarding the functions of ASC
- Ability to follow protocol and apply sensitivity and discretion in handling confidential information
- Gather information to determine a customer’s needs, apply problem-solving skills, and resolve the inquiry/request effectively
Requirements
- Must have a high school diploma or GED
- Ability to respond to inquiries in English; fluent bi-lingual a plus
- Prior Army experience as an officer or senior NCO OR Army experience as a spouse
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
problem-solvingsensitivitydiscretioncustomer servicecommunication
Certifications
high school diplomaGED