Salesforce Administrator
Inspiren
full-time
Posted on:
Location Type: Remote
Location: Remote • Illinois, Massachusetts, New York, Pennsylvania, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $130,000 - $165,000 per year
Job Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Define and drive the long-term roadmap for the Salesforce ecosystem (Sales Cloud, Service Cloud, Experience Cloud), ensuring scalability, maintainability, and alignment with Inspiren's goals.
- Lead technical architecture decisions, balancing configuration, custom development, and third-party tools to design best-fit solutions.
- Evaluate and manage platform health, including performance monitoring, proactive security reviews, and governance standards for data classification and access controls.
- Stay current on Salesforce releases, new features, and adjacent technologies, proactively identifying opportunities to enhance system capabilities.
- Serve as the primary administrator and subject matter expert for all Salesforce instances, managing user access, roles, permissions, and licenses.
- Maintain up-to-date documentation of system architecture, custom configurations, and deployment processes.
- Design and implement scalable solutions using a combination of Salesforce Flows, custom objects, fields, formulas, and advanced programmatic capabilities (Apex, SOQL, Lightning Web Components).
- Own the configuration of core Salesforce objects, external integrations, and managed packages (e.g., ZoomInfo, ticketing systems, billing tools).
- Maintain data integrity through regular audits, data cleansing processes, and enforcement of data governance policies.
- Troubleshoot and resolve complex issues, system errors, and integration gaps in a timely and efficient manner.
- Act as the primary liaison between senior business stakeholders (Sales, Marketing, Customer Success, Finance, Implementation, Product Support) and technical teams, serving as a trusted technical advisor.
- Gather, analyze, and prioritize complex business requirements, translating them into effective, technical Salesforce solutions.
- Develop and deliver actionable reports, dashboards, and analytics to provide insights into sales performance, customer behavior, and key service metrics.
- Partner closely with the Marketing team, leveraging HubSpot proficiency to ensure seamless integration and data flow between Salesforce CRM and Hubspot.
- Develop and deliver training programs and documentation to ensure high user adoption and system effectiveness across the organization.
Requirements
- Minimum 5+ years of hands-on experience managing, developing, and architecting Salesforce systems in a complex, cross-functional remote environment.
- Deep expertise and proven architectural proficiency with both Salesforce Sales Cloud and Service Cloud platforms.
- Strong hands-on technical skills with declarative automation (Salesforce Flows) and the ability to read, tweak, or write code (Apex, SOQL, Lightning Web Components).
- Proven success owning platform architecture and leading major Salesforce initiatives through design and implementation.
- Advanced understanding of the Salesforce data model, security model (profiles, permission sets, role hierarchies), and deployment practices.
- Proficiency with HubSpot or other major marketing automation platforms and demonstrated ability to manage CRM/MAP integrations.
- Familiarity with Clay, Zoominfo, and other adjacent Sales Technology.
- Excellent problem-solving, critical thinking, and communication skills, with the ability to convey complex technical ideas to non-technical audiences.
Benefits
- medical
- dental
- vision
- Flexible PTO
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SalesforceSales CloudService CloudSalesforce FlowsApexSOQLLightning Web Componentsdata governancedata integrityCRM integrations
Soft skills
problem-solvingcritical thinkingcommunicationtechnical advisinguser trainingstakeholder managementrequirements analysisdocumentationcollaborationleadership