Clinical Success Manager
Inspiren
full-time
Posted on:
Location Type: Remote
Location: Remote • California, Illinois, Massachusetts, New York, Pennsylvania, Texas, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $120,000 - $135,000 per year
Job Level
Mid-LevelSenior
About the role
- Participate in the onboarding process for new healthcare organizations, ensuring a smooth and efficient transition to AUGi after go-live, while setting them up for long term sustained success.
- Monitor and analyze adoption metrics and usage data to assess the level of engagement and success of our solution within healthcare organizations.
- Proactively engage with customers to drive increased utilization and value by identifying opportunities for further integration and expansion of the solution.
- Identify and address any barriers or challenges that may hinder adoption or usage of the solution.
- Build and maintain strong relationships with key stakeholders within healthcare organizations, including executives, administrators, and clinical staff.
- Serve as the primary point of contact for customers, addressing their inquiries, providing support, and guiding them through any challenges or issues that arise.
- Conduct regular check-ins and health assessments to ensure customer satisfaction and identify opportunities for improvement or upselling.
- Collaborate with healthcare organizations to understand their ROI goals and objectives related to patient safety.
- Develop and communicate metrics and reports that demonstrate the tangible ROI achieved through the use of our solution, such as reduced fall rates, improved patient outcomes, and cost savings.
- Present ROI findings and facilitate discussions with key stakeholders, showcasing the value and impact of the solution on their organization.
- Maintain a deep understanding of the AUGi platform, its features, and its benefits for healthcare organizations.
- Provide ongoing product education and training to customers, ensuring they are up to date with the latest features and capabilities.
- Serves as a trusted advisor, offering insights and best practices to help customers optimize their usage and achieve their desired outcomes.
- Act as the point person for customer concerns or disruptions, working closely with internal teams to address and resolve service related issues promptly and effectively.
- Advocate for customer needs within the organization, ensuring timely resolution of any technical or operational challenges they may encounter.
- Identify and cultivate success stories and testimonials from healthcare organizations that have achieved significant results and positive outcomes using AUGi.
- Collaborate with marketing and communications teams to develop compelling case studies, testimonials, and other collateral that highlight the value and impact of our solution.
- Gather and analyze customer feedback to identify areas for product improvement or enhancement.
- Collaborate with the product management team to communicate customer needs, requirements, and feature requests, contributing to the ongoing development of the solution.
Requirements
- Prior experience as a clinician (RN, OT, PT, or a related licensed healthcare professional) required.
- Bachelor's degree in Nursing, Healthcare Management, or a related field (preferred).
- Minimum of 5 years of work experience, with a combination of customer success management, nursing quality, nursing education or healthcare experience.
- Strong understanding of patient monitoring solutions and their implementation in healthcare organizations.
- Excellent communication and interpersonal skills, with the ability to build rapport and establish strong relationships with healthcare professionals at all levels.
- Proven track record of successfully driving adoption, engagement, and ROI for customers.
- Ability to analyze data and metrics to derive actionable insights and recommendations.
- Exceptional problem-solving skills, with the ability to identify and address customer challenges effectively.
- Self-motivated and able to work independently, while also collaborating effectively with cross-functional teams.
- Strong organizational and time management skills, with the ability to prioritize and manage multiple customer engagements simultaneously.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Flexible PTO
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
patient monitoring solutionsdata analysiscustomer success managementnursing qualitynursing educationhealthcare experienceROI analysismetrics reportingproduct educationhealth assessments
Soft skills
communication skillsinterpersonal skillsrelationship buildingproblem-solving skillsself-motivationcollaborationorganizational skillstime managementcustomer advocacycustomer engagement
Certifications
RNOTPTBachelor's degree in NursingBachelor's degree in Healthcare Management