Account Manager
Inspired Thinking Group (ITG)
full-time
Posted on:
Location Type: Hybrid
Location: Manchester • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- End-to-end management of Retail Marketing briefs for the client
- Manage and execute campaigns and projects from briefing and quoting to project management, creative reviews, production and launch
- Collaborate directly with clients and internal creative and production teams
- Support across other channel activity including ATL TV Adverts, Organic Social, CRM and general creative activity
- Day-to-day customer relationship management
- Quoting, briefing and management of projects against budget
- Work in collaboration with the wider creative account team across omnichannel briefs
Requirements
- Agency background in a client-facing role (retail experience is a plus, but not required)
- Comfortably providing constructive feedback on strategic and creative outputs in alignment with client briefs and key goals
- Dedicated to ensuring client happiness through exceptional service, support, and reporting
- Proactively addressing and resolving client concerns as they arise
- Relevant computer skills – highly proficient with Microsoft applications
- Collaborate closely with the client team as a seamless extension of their efforts
- Thrives in a dynamic, fast-paced retail setting
- Enthusiastic about gaining insights into the client’s business needs
- Capable of managing several projects independently while proactively considering the impact on clients, as well as creative and technical teams
- Exceptional attention to detail
- Strong communication skills, both written and verbal
Benefits
- Competitive salary
- 25 days’ holiday + bank holidays
- Annual Wellbeing Day (additional day for wellbeing)
- Pension Scheme
- Corporate Medical Cash Plan
- Smart Working Options – spend up to 40% of your working week from home
- Employee discounts and savings platform
- Employee Assistance Programme
- Cycle to Work Scheme
- Monthly Employee Awards – Employee of the Month programme with £250 bonus
- Paid Volunteer Day for charity fundraising
- Referral scheme – £1,500 for successful referral
- Wellbeing Programme with workshops and Wellbeing Champions
- Enhanced Family Friendly Leave
- Employee Resource Groups (ERGs) and diversity/inclusion initiatives
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer relationship managementconstructive feedbackclient happinessexceptional serviceproblem-solvingproject managementattention to detailstrong communication skillscollaborationproactive thinking