Field Service Project Manager – Commercial, Windows and Doors
MITER Brands
AssemblyJavaScript
Franchise Business Consultant
Inspire
full-time
Posted on:
Origin: • 🇺🇸 United States • Alabama, Kentucky
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Manage a portfolio of Franchisees to achieve operations and business performance goals as set by regional operations leader
- Facilitate Annual Planning and Franchise Business Review with Franchisees to assess performance and align on future goals and commitments
- Align priority areas with Franchisee to drive sales, profitability and network growth, while delivering a safe and consistent brand experience
- Develop plan to coach Franchisee through regular check-ins, to follow-through on commitments
- Track and review on-going data and analytics to guide Franchisee actions toward their goals, commitments, and plans
- Interpret data to provide coaching and recommendations on priorities for Franchisee to address
- Follow up on Franchisee commitments and monitor data to check progress
- Support Franchisees in understanding the processes for remodeling and building new restaurants; align with construction team and monitor milestones; hold Franchisee accountable to ensure facilities meet required operational specifications
- Provide support during remodel and new store openings
- Facilitate communications between Franchisee and applicable cross-functional partners based on Franchisee’s goals and opportunities in pursuit of safe and consistent brand experience, same-store growth, and preparations for unit growth
- Participate and work “as-needed” with the Field Marketing Team on updates for operations initiatives and new marketing product and promotion rollouts
- Monitor and support the execution of local, DMA and regional marketing plans
- Perform evaluations on restaurants as-needed based on the Franchisee Business Review process or other indicators
- Partner with Field Training Team to coordinate training support to the franchisee
- Ensure the effective use of G&A expenses within parameters set by regional leads
- Complete all responsible administrative functions and requirements of the position in a timely manner
Requirements
- Minimum High School or GED
- Preferred 4 Year / Bachelor’s Degree
- 5 years in supervisory management or district level multi-unit operations
- Prior leadership experience
- Good oral and written communication and interpersonal skills
- Excellent organizational skills – able to effectively manage time, plan, and work independently with minimal supervision
- Must be able to build credibility and trusting relationships with internal and external stakeholders
- Able to develop and execute plans to drive results
- Able to use data to inform decisions
- Able to bring people together to solve problems
- Resourceful and highly adaptable to changes in direction; can effectively adapt to different situations and personalities
- Curious with a desire for continuous learning
- Thorough understanding and knowledge of restaurant operations
- Sound business and financial acumen
- Skilled at consultation and strategic coaching
- Compliance orientation
- Big-picture orientation
- Innovation and creativity
- Travel Required: Must be willing to travel to consult with portfolio of franchisees, based upon the needs of the portfolio
