Customer Support Agent – Full-Time, B2B
Inspiration Commerce Group
full-time
Posted on:
Location Type: Remote
Location: Croatia
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Salary
💰 €1,200 - €1,700 per month
About the role
- Handle inbound customer inquiries across email and chat
- Resolve issues efficiently and thoroughly, escalating when necessary
- Navigate Shopify and customs admin to look up orders
- Maintain accurate records and follow established SOPs
- Represent two luxury brands with warmth and professionalism
- Collaborate with teammates across time zones
Requirements
- Hands-on experience in a customer-facing support role
- Calm under pressure, empathetic with frustrated customers, and quick to find solutions
- Ownership Mentality: solving tickets and flagging issues
- Comfortable working independently in a remote environment
- Experience with Gorgias or similar helpdesk tools is a meaningful advantage
- Familiarity with Shopify is a plus
- Fluency in English; additional languages are an advantage
Benefits
- 20 days of vacation per year
- Fully remote, flexible work environment
- Real exposure to luxury e-commerce operations across two global brands
- A small team where your work is visible, your feedback is heard, and there's room to grow
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer supportissue resolutionticket managementSOP adherenceorder lookup
Soft Skills
empathycalm under pressureproblem-solvingownership mentalitycollaboration