Customer Support Agent – Full-Time, B2B

Inspiration Commerce Group

Customer Support Agent handling inquiries for Italist and HEWI, luxury fashion marketplaces. Providing efficient solutions and maintaining customer satisfaction in a remote environment.

Posted 4/15/2026full-timeRemote • 🇭🇷 CroatiaMid-LevelSenior💰 €1,200 - €1,700 per monthWebsite

About the role

Key responsibilities & impact

Handle inbound customer inquiries across email and chat
Resolve issues efficiently and thoroughly, escalating when necessary
Navigate Shopify and customs admin to look up orders
Maintain accurate records and follow established SOPs
Represent two luxury brands with warmth and professionalism
Collaborate with teammates across time zones

Requirements

What you’ll need

Hands-on experience in a customer-facing support role
Calm under pressure, empathetic with frustrated customers, and quick to find solutions
Ownership Mentality: solving tickets and flagging issues
Comfortable working independently in a remote environment
Experience with Gorgias or similar helpdesk tools is a meaningful advantage
Familiarity with Shopify is a plus
Fluency in English; additional languages are an advantage

Benefits

Comp & perks

20 days of vacation per year
Fully remote, flexible work environment
Real exposure to luxury e-commerce operations across two global brands
A small team where your work is visible, your feedback is heard, and there's room to grow

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer supportissue resolutionticket managementSOP adherenceorder lookup

Soft Skills

empathycalm under pressureproblem-solvingownership mentalitycollaboration