Learning and Development

• Design and deliver onboarding programs for new sales hires
• Create ongoing training, certifications, and workshops to upskill reps
• Conduct call reviews, coaching sessions, and feedback loops to improve sales effectiveness
• Develop and maintain sales playbooks, scripts, and competitive battle cards
• Partner with marketing/product to create and update sales collateral (presentations, one-pagers, case studies)
• Ensure reps can easily access the right content at the right time in the sales cycle
• Define and document consistent sales methodologies, qualification criteria, and stage definitions
• Optimize lead handoffs between SDRs, AEs, and CS
• Identify bottlenecks in the sales cycle and recommend improvements
• Administer and optimize sales tools (CRM, call recording, prospecting platforms, sales engagement software)
• Drive tool adoption across the team and measure usage effectiveness
• Evaluate new tools and technologies to support sales efficiency
• Track and report on KPIs such as win rates, conversion by stage, and rep productivity
• Build dashboards and provide insights to sales leadership
• Leverage data to guide training, process improvements, and strategy

Sales Training Manager

Technical Training Specialist

Manager, Skills Based Learning and Development

Senior Vendor Instructional Design Manager

Knowledge Manager

Senior Instructional Designer