Product Manager, CRM

Insperity

Product Manager guiding Insperity’s enterprise CRM product strategy, roadmaps, and releases. Translating business-unit needs into technology solutions and leading testing, launches, and support.

Posted 8/11/2026full-timeMadison • Texas, Wisconsin • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Enterprise Customer Relationship Management (CRM) product leadership, with a strong focus on process improvement, user acceptance testing, and effective communication. Proven ability to manage product releases and collaborate with cross-functional teams to meet customer and quality requirements.

Highest-signal resume keywords

Enterprise CRM Technology ImplementationProcess ImprovementUser Acceptance TestingBusiness Intelligence TechnologiesLeadership Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product Line StrategyFunctional SpecificationsSystem DesignSoftware Development KnowledgeAnalytical Skills

Soft Skills

Effective Communication SkillsCustomer SkillsTeam-Player AttitudeCritical-Thinking SkillsSelf-Starter

Tools & Technologies

Enterprise CRM SolutionsBusiness Intelligence Technologies

Industry Keywords

HR ExperiencePayroll ExperienceBenefits ExperienceHigh-Tech Environment

About the role

Key responsibilities & impact

Provide the guiding vision for Insperity’s Enterprise Customer Relationship Management (CRM) product and act as its business leader
Work with Business Units to understand needs and translate them into application functionality
Lead product line strategy, product roadmaps, and identification of business opportunities
Improve business processes enabled through implemented technologies
Build functional specifications for future releases
Represent Business Units’ best interests in high-level technical design
Develop User Acceptance Test Plans and facilitate User Acceptance Testing
Lead, define, and manage product releases while ensuring project teams meet schedules
Ensure customer and quality requirements are satisfied in product delivery
Work with Business Units, Project Managers, and development teams during design, development, testing, training, and launch
Refine the backlog and adjust priorities
Evaluate and report on product line performance and usage
Lead post-implementation support from functional and training perspectives

Requirements

What you’ll need

Bachelor’s Degree in Business, Marketing, MIS, Electrical/Computer Engineering, or Computer Science is required
Three to five years of Enterprise CRM technology implementation experience is required
Process improvement / optimization experience is strongly preferred
Software development knowledge is a plus
HR, Payroll, or Benefits experience is preferred
Prior managerial experience and work in a high-tech environment are preferable
Effective verbal and written communication skills
Effective work-relations skills
Customer and organizational skills
Ability to learn new concepts quickly and be a self-starter
Analytical, statistical, and critical-thinking skills
Leadership skills
Ability to work independently, innovate, and seek better methods
Positive team-player attitude and sense of urgency toward successful project solutions
Experience with Enterprise CRM Technology Solutions
Knowledge of Business Intelligence technologies and strategies
Sound knowledge of system design, development, and effective testing methods

Benefits

Comp & perks

Flexible work arrangements
Continuous learning programs
Mentorship opportunities
Ongoing training
Generous paid time off
Medical benefits
Dental benefits
Vision benefits
Health and wellness support
Paid volunteer hours