Lead Customer Success Manager

Inspectorio

Lead Customer Success Manager acting as a business partner and technical liaison for enterprise customers. Managing IT projects to enhance customer satisfaction and business development efforts.

Posted 6/9/2026full-timeRemote • Minnesota • 🇺🇸 United StatesSenior💰 $87,506 - $120,000 per yearWebsite

Tech Stack

Tools & technologies

BigQueryCloudGoogle Cloud Platform

About the role

Key responsibilities & impact

Act as a trusted business partner and technical liaison to enterprise customers
Manage and measure IT project milestones and successes, including customer onboarding and workflow deployments
Establish processes for effective team operations
Conduct business analysis on configurations and process mappings
Drive business development and identify product-market fit opportunities
Configure technical platform components to align with customer requirements
Manage enterprise implementations across multiple modules
Serve as the primary technical escalation point for customer issues

Requirements

What you’ll need

Bachelor’s degree or equivalent in Business Administration, Economics, or a related field
2 years of experience in a related occupation
24 months of experience managing IT projects, including ROI
Experience driving business development using Salesforce, B2B, and SaaS
Experience defining changes in IT contracts, subscription agreements, etc.
Experience in conducting business analysis on process mapping
Proficiency in Hubspot, Totango, Jira, Confluence, Asana, Miro, Figma, BigQuery, Google Cloud Platform

Benefits

Comp & perks

Health, dental, vision insurance
401(k) retirement plan
Commuting benefits
Employee referral bonuses
Unlimited Annual Leave
Flexible Working
Project Ownership
Professional development opportunities
Global, diverse, and innovative team events

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

business analysisIT project managementprocess mappingcustomer onboardingworkflow deploymentsproduct-market fittechnical configuration

Soft Skills

business partnershiptechnical liaisonteam operationscustomer issue resolution