Insomnia Cookies

District Manager

Insomnia Cookies

full-time

Posted on:

Location Type: Office

Location: Providence • Connecticut, Massachusetts, Rhode Island, Vermont • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Job Level

Mid-LevelSenior

About the role

  • Drive the performance success for 6-7 city and campus-adjacent Insomnia Cookies stores in New England
  • Focus on driving top-line sales, hiring/retention, customer service training and strategic planning
  • Develop and execute regional support strategies that achieve each store’s financial, operational and customer-service goals
  • Provide expertise on customer service challenges, team staffing, store operations and company policies & procedures
  • Assist in effectively managing labor in conjunction with Director of Workforce Planning, regional support team and Store Operations Managers
  • Lead and develop diverse teams that know their markets, communities, and customers

Requirements

  • Minimum of 5 years of experience as multi-unit regional manager in the food & beverage, restaurant, hospitality, or retail industries
  • 2+ years of leadership experience in a customer service-oriented role
  • An innate ability to build, hire and coach a diverse part-time hourly staff
  • In-depth knowledge of diverse business functions and principles (e.g. supply chain, P&L analysis, customer service, compliance, human resources)
  • Strong organizational, interpersonal and problem-solving skills
  • Prior experience with baking/bakery equipment/commercial kitchen equipment, a plus!
Benefits
  • A competitive base plus quarterly bonus compensation package
  • Enrollment in the LTIP bonus plan
  • Excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans
  • 401K with contribution match
  • 3 weeks paid vacation
  • Paid sick time off
  • 2 Insomnia personal wellness days
  • Company laptop
  • Commuter reimbursement
  • Free cookies (of course)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
P&L analysiscustomer servicesupply chaincompliancehuman resourcesbaking equipmentbakery equipmentcommercial kitchen equipment
Soft skills
leadershiporganizational skillsinterpersonal skillsproblem-solvingteam buildingcoachingcustomer service training