Store Operations Manager – GM
Insomnia Cookies
full-time
Posted on:
Location Type: Office
Location: Eau Claire • Wisconsin • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers.
- Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team.
- Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members.
- Manage and audit inventory to maintain proper controls.
- Create and execute fun, local marketing drops.
- Create and drive in-store recognition programs/contests.
- Provide training & mentorship and drive professional growth/quick advancement opportunities.
Requirements
- 3+ years of management/leadership experience in a restaurant or retail establishment
- Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)
- Benevolent leadership style with a player-coach mentality when it comes to day-to-day management of the business
- An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests
- A solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System
- Familiarity with using commercial convection ovens - a plus
Benefits
- Competitive base salary + quarterly bonus compensation package.
- $50.00 per month cellphone data plan stipend.
- Excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans.
- 401K with contribution match.
- 2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave.
- Enrollment in our Cookie College learning/training platform.
- FREE cookies, awesome swag and so much more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
management experienceleadership experienceinventory managementrestaurant business softwarecommercial convection ovens
Soft skills
coachingemployee developmentcustomer serviceteam leadershipmentorshiphospitalityplayer-coach mentalitycommunication