Billing Team Leader

Insite Energy

Billing Team Leader managing a team to ensure accurate residential billing and excellent customer support. Leading projects and improving processes within the billing department at Insite Energy.

Posted 4/12/2026full-timePeterborough • 🇬🇧 United KingdomSeniorWebsite

About the role

Key responsibilities & impact

Managing, coaching, and supporting your team, from performance and quality to recruitment, training, and development
Ensuring accurate and timely billing for all residents every month
Acting as the first point of escalation for complex billing issues from clients, colleagues, and residents
Leading billing-related projects, including a new ticketing system and a CRM & billing system migration
Analysing billing performance data, producing reports, and presenting insights at monthly meetings
Identifying opportunities to improve processes, reduce errors, and cut costs
Maintaining up-to-date billing processes and documentation to support consistency and compliance
Handling senior-level resident queries with empathy and a focus on first-time resolution

Requirements

What you’ll need

Ability to demonstrate knowledge and experience in the utilities industry is a significant advantage
Previous experience in line management, supporting and coordinating daily activities
Exceptional communication skills
Effective time management and organisational skills
Expertise in building rapport and creating a first-class culture that ensures high staff retention and engagement
Strong mentoring and coaching abilities to enhance team performance
Experience in chairing team meetings and conducting one-on-one sessions
Proficiency in data analysis and Microsoft Excel to an intermediate level as minimum

Benefits

Comp & perks

Competitive salary, based on skills and experience
25 days of holiday per year, plus English bank and public holidays, plus an additional day of Birthday leave
Employer pension contribution matched at 4%
Free, confidential support available for personal and professional challenges
"DO RIGHT WITH INSITE" provides up to 2 paid days off per year for volunteering with company-led initiatives
Regular company social events, including an annual Summer Party and Christmas Party

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisMicrosoft Excelbilling processesreportingCRM systemsticketing systems

Soft Skills

communication skillstime managementorganizational skillsmentoringcoachingteam managementproblem-solvingempathyrapport building