Insite Energy

Billing Team Leader

Insite Energy

full-time

Posted on:

Location Type: Hybrid

Location: Peterborough • United Kingdom

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Job Level

Senior

About the role

  • Managing, coaching, and supporting your team, from performance and quality to recruitment, training, and development
  • Ensuring accurate and timely billing for all residents every month
  • Acting as the first point of escalation for complex billing issues from clients, colleagues, and residents
  • Leading billing-related projects, including a new ticketing system and a CRM & billing system migration
  • Analysing billing performance data, producing reports, and presenting insights at monthly meetings
  • Identifying opportunities to improve processes, reduce errors, and cut costs
  • Maintaining up-to-date billing processes and documentation to support consistency and compliance
  • Handling senior-level resident queries with empathy and a focus on first-time resolution

Requirements

  • Ability to demonstrate knowledge and experience in the utilities industry is a significant advantage
  • Previous experience in line management, supporting and coordinating daily activities
  • Exceptional communication skills
  • Effective time management and organisational skills
  • Expertise in building rapport and creating a first-class culture that ensures high staff retention and engagement
  • Strong mentoring and coaching abilities to enhance team performance
  • Experience in chairing team meetings and conducting one-on-one sessions
  • Proficiency in data analysis and Microsoft Excel to an intermediate level as minimum
Benefits
  • Competitive salary, based on skills and experience
  • 25 days of holiday per year, plus English bank and public holidays, plus an additional day of Birthday leave
  • Employer pension contribution matched at 4%
  • Free, confidential support available for personal and professional challenges
  • "DO RIGHT WITH INSITE" provides up to 2 paid days off per year for volunteering with company-led initiatives
  • Regular company social events, including an annual Summer Party and Christmas Party
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisMicrosoft Excelbilling processesreportingCRM systemsticketing systems
Soft Skills
communication skillstime managementorganizational skillsmentoringcoachingteam managementproblem-solvingempathyrapport building