Senior Billing Analyst

Insite Energy

Senior Billing Analyst role at Insite Energy leading the customer billing team. Responsible for accurate and timely billing, team management, and process improvements in the utilities industry.

Posted 4/12/2026full-timePeterborough • 🇬🇧 United KingdomSeniorWebsite

About the role

Key responsibilities & impact

Managing, coaching, and supporting your team, from performance and quality to recruitment, training, and development.
Ensuring accurate and timely billing for all residents every month.
Acting as the first point of escalation for complex billing issues from clients, colleagues, and residents.
Leading billing-related projects, including a new ticketing system and a CRM & billing system migration.
Analysing billing performance data, producing reports, and presenting insights at monthly meetings.
Identifying opportunities to improve processes, reduce errors, and cut costs.
Maintaining up-to-date billing processes and documentation to support consistency and compliance.
Handling senior-level resident queries with empathy and a focus on first-time resolution.

Requirements

What you’ll need

Ability to demonstrate knowledge and experience in the utilities industry is a significant advantage.
Previous experience in line management, supporting and coordinating daily activities.
Exceptional communication skills.
Effective time management and organisational skills.
Expertise in building rapport and creating a first-class culture that ensures high staff retention and engagement.
Strong mentoring and coaching abilities to enhance team performance.
Experience in chairing team meetings and conducting one-on-one sessions.
Proficient in Microsoft Excel to an intermediate level as minimum.

Benefits

Comp & perks

25 days of holiday per year, plus English bank and public holidays, plus an additional day of Birthday leave.
Employer pension contribution matched at 4%.
Free, confidential support available for personal and professional challenges.
"DO RIGHT WITH INSITE" provides up to 2 paid days off per year for volunteering with company-led initiatives.
Regular company social events, including an annual Summer Party and Christmas Party.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

billing managementdata analysisreportingprocess improvementCRM systemsticketing systemsutilities industry knowledgeMicrosoft Excel

Soft Skills

team managementcoachingcommunicationtime managementorganizational skillsrapport buildingmentoringproblem resolutionempathy