Customer Success Manager

insightsoftware

Customer Success Manager at insightsoftware managing enterprise customer relationships for value realization and renewals. Engaging stakeholders and ensuring product adoption across the customer lifecycle.

Posted 7/15/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $79,000 - $99,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing enterprise customer relationships, driving product adoption, and leading contract negotiations. Proven ability to influence business outcomes and deliver value through effective customer success strategies.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementEnterprise Customer EngagementSalesforce ProficiencyB2B SaaS Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer SuccessAccount ManagementRenewals ManagementStakeholder Relationship BuildingContract Negotiation

Soft Skills

Influencing SkillsCommunication SkillsRelationship Management

Tools & Technologies

SalesforceGainsight

Industry Keywords

B2BSaaSCustomer LifecycleQuarterly Business ReviewsKPI Management

About the role

Key responsibilities & impact

Serve as the primary point of contact and trusted advisor for assigned enterprise customers
Build and nurture senior stakeholder relationships to influence business outcomes and long-term partnership value
Drive product adoption, engagement, and value realization across the customer lifecycle
Lead Quarterly Business Reviews (QBRs) and Success Reviews aligned to customer KPIs and strategic objectives
Own the renewals process end-to-end, including pricing discussions, contract negotiations, and timely delivery of renewal quotes

Requirements

What you’ll need

Bachelor’s degree in Business or a related field
3–5 years of experience in Customer Success, Account Management, or a similar customer-facing role
At least 2 years managing enterprise customers in a B2B SaaS or software environment
Proven experience owning renewals and managing complex customer portfolios
Strong experience with Salesforce and customer success platforms (e.g. Gainsight or similar)

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Flexible work arrangements
Professional development