Digital Customer Success Manager

insightsoftware

Digital Customer Success Manager for insightsoftware focusing on lifecycle campaigns and AI-powered customer engagement strategies. Collaborating across teams to drive adoption and retention initiatives.

Posted 4/30/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $88,000 - $111,000 per yearWebsite

About the role

Key responsibilities & impact

Lead the strategy and execution of digital-first customer engagement initiatives
Architect and execute lifecycle campaigns across multiple product families
Develop AI-powered customer success strategy (Agentic CSM)
Drive in-app adoption strategy across product portfolio
Continuously analyze campaign performance metrics and iterate based on data
Collaborate with cross-functional teams (Product, Marketing, Support, Sales) to ensure message consistency
Establish KPIs including reach, engagement, conversion, and business impact

Requirements

What you’ll need

5+ years in digital customer success, customer marketing, or marketing automation in B2B SaaS
Proven track record designing and executing lifecycle campaigns at scale (1,000+ customers)
Deep hands-on experience with customer success platforms (Totango, Gainsight, ChurnZero, or similar)
Strong technical aptitude with ability to learn complex software products quickly
Experience integrating multiple systems (CRM, CS platforms, marketing automation, data warehouses)
Data-driven decision maker who uses analytics to drive program optimization
Ability to build customer segmentation strategies and personalized journeys
Strong project management skills with ability to manage multiple initiatives simultaneously
Strategic thinker who can envision how AI can delight customers and solve real problems
Excellent written communication skills

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development
Bonuses

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

digital customer successcustomer marketingmarketing automationlifecycle campaignscustomer segmentation strategiesdata analysisprogram optimizationAI-powered strategiesin-app adoption strategiesKPI establishment

Soft Skills

project managementstrategic thinkingdata-driven decision makingcollaborationcommunication