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Insights

Senior User Researcher

Insights

Senior User Researcher working remotely in the UK. Supporting product innovation through designed research and insightful recommendations.

Posted 4/24/2026full-timeRemote • 🇬🇧 United KingdomSeniorWebsite

About the role

Key responsibilities & impact
  • Design right-sized research for fast‑moving, early‑stage work
  • Turn big, fuzzy questions into focused learning goals
  • Uncover real user, customer and business needs (not just what people say they want)
  • Spot hidden tensions, motivations and unmet needs
  • Synthesize messy inputs into clear themes and confident recommendations
  • Help teams balance competing needs and make smart trade‑offs
  • Bring insight into opportunity shaping, concepts and early testing
  • Share findings in ways that are clear, credible and useful
  • Bring others into the research journey and build shared understanding
  • Strengthen research practice, community and our insights library

Requirements

What you’ll need
  • Research judgement and synthesis
  • Working confidently in ambiguity
  • Turning insight into stories that influence decisions
  • Collaborating across disciplines
  • Building research practice, not just doing projects
  • Owning research end-to-end
  • Supporting innovation, incubation or discovery work
  • Using a range of methods — and adapting when needed
  • Delivering insight under constraint
  • Synthesising evidence from multiple sources

Benefits

Comp & perks
  • 35 days holidays
  • Discretionary Annual Bonus
  • Private Medical Insurance/BUPA Menopause Plan
  • Income Protection
  • Pension Plan
  • Health Cash Plan
  • Life Assurance
  • Electric Car Scheme
  • Gym-flex
  • Employee Giving
  • My Advantage – Employee Discounts
  • Critical Illness cover
  • Employee Assistance Program
  • Holiday purchase option
  • Flexible working

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
research judgementsynthesisinsight deliverymethod adaptationevidence synthesis
Soft Skills
collaborationstorytellingworking in ambiguitytrade-off decision makingcommunity building