QA & Documentation Specialist

Insight Therapy Solutions

Quality Assurance Specialist ensuring documentation accuracy and compliance for mental health services. Collaborating with staff on records review and QA process development.

Posted 4/23/2026full-timeRemote • 🏈 Anywhere in North AmericaJuniorMid-Level💰 $700 - $800 per monthWebsite

About the role

Key responsibilities & impact

Responsible for ensuring the quality and accuracy of all documentation which should be completed every day prior to the client's upcoming appointment.
Review and audit documents and patient records (e.g. LOCUS/CASII, Treatment Plan, Progress Notes, etc.) to ensure completeness, accuracy, and compliance with all relevant information and guidelines
Identify areas where documentation is incomplete or inaccurate and work with the staff to correct any issues
Help develop QA Processes for other teams
Lead or support coaching sessions and training programs to newly hired therapists in the QA documentation process as needed.

Requirements

What you’ll need

Must have at least +2 years of QA experience, preferably in US Healthcare or mental health services
Coaching experience is a plus.
Experience in working remotely or in a BPO company is preferable

Benefits

Comp & perks

Paid time off (PTO)
Paid U.S. holidays
Paid birthday leave
Monthly health stipend

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

QA experiencedocument reviewauditcompliancedocumentation accuracyQA processes development

Soft Skills

coachingtrainingcommunicationproblem-solving