Insight Therapy Solutions

Customer Success Representative

Insight Therapy Solutions

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $800 per month

Job Level

Junior

About the role

  • Answer inbound calls and emails, providing helpful, caring, and professional support
  • Reach out to clients on our waitlist and guide them toward scheduling therapy sessions
  • Collect basic information (demographics, insurance, referral details) to match clients with the right provider
  • Accurately record client details in our systems (EHR, CRM, scheduling tools)
  • Build trust and rapport with clients through empathy and clear communication
  • Receive hands-on training to introduce and promote our services to individuals, clinics, and companies

Requirements

  • Strong English communication skills (spoken and written)
  • 1–2 years’ experience in customer service, call center, or BPO work
  • A friendly, patient, and professional approach with clients—even when they are in distress
  • Tech-savvy and comfortable learning new tools (Google Workspace, CRM/EHR systems, etc.)
  • Reliable, self-motivated, and able to work independently in a remote setting
  • Sales experience is not required—we’ll train you!
Benefits
  • Annual paid time off
  • Paid US holidays
  • Paid birthday off
  • Monthly health stipend
  • Performance-based bonus opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
communicationempathypatienceprofessionalismreliabilityself-motivationindependencetrust-buildingrapport-building