• Logging, triaging, and resolving technical issues related to desktop systems, video conferencing equipment, printers, and applications.
• Providing guidance and troubleshooting for commonly used applications.
• Managing user provisioning, permissions, and access requests.
• Assisting in continuity planning and liaising with external vendors.
• Working closely with internal teams to ensure seamless issue resolution and knowledge sharing.

Requirements

Experience in a customer facing environment.
A keen interest in technology and a willingness to learn.
Windows 11 and Microsoft 365 Suite of Applications
Active Directory
Microsoft Entra/Azure
Microsoft Authenticator (Two Factor Authentication)
Microsoft Intune (Mobile Device Management)
ServiceNow (Ticketing Platform)
Omnissa, formerly VMware (Virtual Desktop Environment)
Mimecast (Email Archiving)
Altiris / Software Centre (Application Deployment/Imaging)
PowerShell Scripting
Understanding of networking and server infrastructure

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Hard Skills

Windows 11
Microsoft 365
Active Directory
Microsoft Entra
Microsoft Authenticator
Microsoft Intune
ServiceNow
Omnissa
Mimecast
PowerShell Scripting

Soft Skills

customer service
troubleshooting
guidance
collaboration
knowledge sharing
problem solving
communication
adaptability
willingness to learn
continuity planning

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