Client Delivery Analyst – Onboarding
Freemarket
Junior Service Desk Analyst
Insight Investment
full-time
Posted on:
Location Type: Hybrid
Location: London • 🇬🇧 United Kingdom
Visit company websiteJob Level
Junior
Tech Stack
AzureServiceNowVMware
About the role
- Logging, triaging, and resolving technical issues related to desktop systems, video conferencing equipment, printers, and applications.
- Providing guidance and troubleshooting for commonly used applications.
- Managing user provisioning, permissions, and access requests.
- Assisting in continuity planning and liaising with external vendors.
- Working closely with internal teams to ensure seamless issue resolution and knowledge sharing.
Requirements
- Experience in a customer facing environment.
- A keen interest in technology and a willingness to learn.
- Windows 11 and Microsoft 365 Suite of Applications
- Active Directory
- Microsoft Entra/Azure
- Microsoft Authenticator (Two Factor Authentication)
- Microsoft Intune (Mobile Device Management)
- ServiceNow (Ticketing Platform)
- Omnissa, formerly VMware (Virtual Desktop Environment)
- Mimecast (Email Archiving)
- Altiris / Software Centre (Application Deployment/Imaging)
- PowerShell Scripting
- Understanding of networking and server infrastructure
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Windows 11Microsoft 365Active DirectoryMicrosoft EntraMicrosoft AuthenticatorMicrosoft IntuneServiceNowOmnissaMimecastPowerShell Scripting
Soft skills
customer servicetroubleshootingguidancecollaborationknowledge sharingproblem solvingcommunicationadaptabilitywillingness to learncontinuity planning
