Customer Success Manager
INSIDEA
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇻🇳 Vietnam
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Serve as the primary contact for a portfolio of clients using HubSpot.
- Develop and maintain strong, long-term client relationships.
- Understand client business objectives and tailor HubSpot solutions to meet those needs.
- Guide clients through onboarding and ensure successful implementation of HubSpot tools.
- Provide ongoing support and training on HubSpot’s features and best practices.
- Identify opportunities for clients to optimize HubSpot use and drive business growth.
- Monitor client usage and success metrics, proactively addressing any issues.
- Identify upsell and cross-sell opportunities to increase client spending and satisfaction.
- Regularly communicate with clients to review progress, gather feedback, and update on new features.
- Prepare and present reports on client performance and ROI from HubSpot.
- Collaborate with internal teams to resolve client issues and deliver exceptional service.
Requirements
- Bachelor’s degree in Marketing, Business, Communications, or a related field.
- Proven experience as a Customer Success Manager for International clients, preferably within the SaaS or digital marketing industry.
- In-depth knowledge of HubSpot’s CRM, marketing, sales, and service tools.
- Strong understanding of digital marketing principles and practices.
- Excellent communication, interpersonal, and negotiation skills.
- Ability to manage multiple clients and projects simultaneously.
- Strong problem-solving skills and a proactive approach to client management.
- HubSpot certifications (e.g., Inbound, HubSpot Marketing Software) are a plus.
Benefits
- Fully remote organization
- Employees can work remotely
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
HubSpot CRMdigital marketing principlesclient onboardingclient performance reportingupsellingcross-sellingclient success metricsproblem-solvingproject management
Soft skills
communicationinterpersonal skillsnegotiationrelationship buildingproactive approachclient management
Certifications
HubSpot Inbound certificationHubSpot Marketing Software certification