INSIDEA

Customer Success Manager

INSIDEA

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇳🇿 New Zealand

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Job Level

Mid-LevelSenior

About the role

  • Manage a portfolio of clients using HubSpot’s CRM, marketing, sales, and service tools
  • Build strong client relationships and serve as primary contact
  • Understand client business objectives and tailor HubSpot solutions
  • Guide clients through onboarding and implementation of HubSpot tools
  • Provide ongoing support and training on HubSpot features and best practices
  • Monitor client usage and success metrics and proactively address issues
  • Identify upsell and cross-sell opportunities
  • Prepare and present reports on client performance and ROI
  • Collaborate with sales, marketing, and customer success teams to resolve client issues

Requirements

  • Bachelor’s degree in Marketing, Business, Communications, or a related field
  • Proven experience as a Customer Success Manager for International clients, preferably within the SaaS or digital marketing industry
  • In-depth knowledge of HubSpot’s CRM, marketing, sales, and service tools
  • Strong understanding of digital marketing principles and practices
  • Excellent communication, interpersonal, and negotiation skills
  • Ability to manage multiple clients and projects simultaneously
  • Strong problem-solving skills and a proactive approach to client management
  • HubSpot certifications (e.g., Inbound, HubSpot Marketing Software) are a plus
Benefits
  • Fully remote organization
  • Work remotely

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
HubSpot CRMdigital marketingclient onboardingclient trainingperformance reportingROI analysisupsellingcross-sellingclient success metricsproblem-solving
Soft skills
communicationinterpersonal skillsnegotiationproject managementproactive approachrelationship buildingcollaborationtime managementadaptabilitycustomer service
Certifications
HubSpot Inbound CertificationHubSpot Marketing Software Certification