Customer Success Manager

INSIDEA

Customer Success Manager managing client portfolios using HubSpot’s CRM and digital marketing tools. Driving client growth and optimizing HubSpot solutions in a fully remote role.

Posted 5/20/2026full-timeRemote • 🇨🇴 ColombiaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Serve as the primary contact for a portfolio of clients using HubSpot
Develop and maintain strong, long-term client relationships
Understand client business objectives and tailor HubSpot solutions to meet those needs
Guide clients through onboarding and ensure successful implementation of HubSpot tools
Provide ongoing support and training on HubSpot’s features and best practices
Identify opportunities for clients to optimize HubSpot use and drive business growth
Monitor client usage and success metrics, proactively addressing any issues
Identify upsell and cross-sell opportunities to increase client spending and satisfaction
Regularly communicate with clients to review progress, gather feedback, and update on new features
Prepare and present reports on client performance and ROI from HubSpot
Collaborate with internal teams to resolve client issues and deliver exceptional service

Requirements

What you’ll need

Bachelor’s degree in Marketing, Business, Communications, or a related field
Proven experience as a Customer Success Manager for International clients, preferably within the SaaS or digital marketing industry
In-depth knowledge of HubSpot’s CRM, marketing, sales, and service tools
Strong understanding of digital marketing principles and practices
Excellent communication, interpersonal, and negotiation skills
Ability to manage multiple clients and projects simultaneously
Strong problem-solving skills and a proactive approach to client management
HubSpot certifications (e.g., Inbound, HubSpot Marketing Software) are a plus.

Benefits

Comp & perks

Health insurance
Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

HubSpot CRMdigital marketing principlesclient onboardingclient relationship managementperformance reportingupsellingcross-sellingclient success metricsproblem-solvingproject management

Soft Skills

communicationinterpersonal skillsnegotiationproactive approachclient managementrelationship buildingcollaborationfeedback gatheringtrainingsupport

Certifications

HubSpot Inbound CertificationHubSpot Marketing Software Certification