Customer Success Manager, Bilingual – English & Spanish
TeamViewer
Customer Success Manager
INSIDEA
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇮🇳 India
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Serve as the primary contact for a portfolio of clients using HubSpot
- Develop and maintain strong, long-term client relationships
- Understand client business objectives and tailor HubSpot solutions
- Guide clients through onboarding and ensure successful HubSpot implementation
- Provide ongoing support and training on HubSpot features and best practices
- Monitor client usage and success metrics; proactively address issues
- Identify upsell and cross-sell opportunities and prepare client performance reports
- Collaborate with internal teams to resolve client issues and deliver service
Requirements
- Bachelor’s degree in Marketing, Business, Communications, or a related field
- Proven experience as a Customer Success Manager for international clients (SaaS or digital marketing preferred)
- In-depth knowledge of HubSpot CRM, marketing, sales, and service tools
- Strong understanding of digital marketing principles and practices
- Excellent communication, interpersonal, and negotiation skills
- Ability to manage multiple clients and projects simultaneously
- Strong problem-solving skills and a proactive approach to client management
- HubSpot certifications (e.g., Inbound, HubSpot Marketing Software) are a plus
Benefits
- Fully remote work 📊 Resume Score Upload your resume to see if it passes auto-rejection tools used by recruiters Check Resume Score
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
HubSpot CRMdigital marketingsales toolsservice toolsclient performance reportingonboardingimplementationupsellingcross-sellingclient usage monitoring
Soft skills
communicationinterpersonal skillsnegotiationproblem-solvingproactive client managementrelationship buildingproject managementcollaborationtime managementadaptability
Certifications
HubSpot Inbound CertificationHubSpot Marketing Software Certification
