Implementation Administrator

InsCipher

Implementation Administrator at InsCipher managing partner onboarding and system administration. Ensuring smooth transitions and optimizing client onboarding experiences for SaaS products.

Posted 7/24/2026full-time🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in SaaS implementation and onboarding processes, with a strong focus on API and connector integrations. Proven ability to manage workflows, optimize onboarding experiences, and communicate effectively with clients during complex transitions.

Highest-signal resume keywords

SaaS Implementation ExperienceAPI and Connector IntegrationsProject Coordination SkillsTechnical Support ExperienceClient-Facing Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

System ConfigurationWorkflow DesignOnboarding Workflow OptimizationTroubleshooting Technical IssuesProcess Documentation

Soft Skills

CollaborationIndependent WorkProfessional Communication

Tools & Technologies

Onboarding PlatformAI Tools for Efficiency

Industry Keywords

Surplus Lines Tax FilingCompliance Knowledge

About the role

Key responsibilities & impact

Lead new partner onboarding from kickoff through go-live, serving as the primary point of contact throughout the transition
Collaborate with Customer Success, Product, and Filing Services teams to deliver a seamless and positive onboarding experience
Maintain, update, and optimize existing onboarding workflows and templates within the onboarding platform, leveraging AI to improve efficiency and accuracy
Manage user roles, permissions, and access within the onboarding platform, troubleshooting issues as they arise
Identify opportunities to streamline or automate onboarding steps as partner volume scales
Support API and connector integrations with other business systems
Document workflows, configurations, and standard processes to maintain operational clarity and enable team scalability
Partner with the Implementation Manager to align on process improvements and platform enhancements
Required to perform other duties as requested, directed, or assigned

Requirements

What you’ll need

Bachelor's degree in Business Administration, Information Systems, Business Information Technology, or a related field, or equivalent experience required
3+ years of SaaS implementation experience with proven project coordination skills
3+ years of technical support experience with hands-on system configuration and workflow design
Strong client-facing communication skills – written and verbal – with the ability to guide partners through complex transitions with clarity and professionalism
Experience with API and connector integrations and the ability to troubleshoot technical issues independently
Comfortable working independently in a supported environment while staying collaborative with broader Implementation and CS teams
Surplus lines tax filing and compliance knowledge preferred

Benefits

Comp & perks

Health, dental, and vision plans
Amazing work-life balance with 4 weeks of Paid Time Off
10 Paid Company Holidays with 2 floating holidays
401K Programs with employer match
Personal assistance programs for support in a healthy personal and work life