Account Manager

InsCipher

Account Manager at InsCipher building relationships with clients and supporting Filing Services. Drive workflow adoption and resolve filing-related issues for continued client satisfaction.

Posted 6/9/2026full-timeRemote • Utah • 🇺🇸 United StatesJuniorMid-Level💰 $70,000 - $83,000 per yearWebsite

About the role

Key responsibilities & impact

Support a designated portfolio of external partners across various revenue tiers
Act as a bridge between external partners and internal Filing Services operations to ensure timely, accurate, and coordinated filing support
Assist Customer Success Managers with filing-related escalations and ensure issues are resolved within defined SLA commitments
Maintain recurring partner touchpoints based on account tier, health, and service needs, including participation in client conversations as appropriate
Identify and escalate at-risk accounts that demonstrate repeated filing errors, high volumes of late filings, or poor responsiveness
Drive adoption across eligible accounts, including batch filing usage, e-filing setup completion, filing workflow adherence, and relevant product feature usage
Research filing, reporting, and payment-related issues, perform root cause analysis, and support corrective actions in partnership with CSMs
Run reports and analyze filing data to identify trends, behaviors, and opportunities for improvement
Collaborate with internal teams to support overall customer health and ensure timely resolution of client issues
Required to perform other duties as requested, directed, or assigned

Requirements

What you’ll need

Bachelor’s degree preferred
2+ years of client-facing or customer service experience
1+ years of experience in the insurance industry preferred
Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Impeccable attention to detail with excellent written and verbal communication skills
Precise organizational and time management skills
Strong analytical skills with the ability to interpret data and identify trends
Demonstrated ownership of client outcomes within role scope, with the ability to proactively identify and resolve issues
Ability to operate with urgency and sound judgment in time-sensitive situations
Ability to collaborate effectively across teams while balancing customer advocacy and operational execution

Benefits

Comp & perks

Health, dental, and vision plans
Amazing work-life balance with 4 weeks of Paid Time Off
10 Paid Company Holidays with 2 floating holidays
401K Programs with employer match
Personal assistance programs for support in a healthy personal and work life

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisroot cause analysisfiling workflow adherencee-filing setupbatch filing usagereportingMicrosoft Office SuiteExcelWordOutlook

Soft Skills

attention to detailwritten communicationverbal communicationorganizational skillstime managementanalytical skillsproblem-solvingcollaborationcustomer advocacyurgency

Certifications

Bachelor's degree