Customer Fulfillment Representative

iNRCORE

Customer Fulfillment Representative managing order fulfillment and customer engagement for electronics company. Responsible for logistics, customer communications, and supporting sales representatives.

Posted 7/2/2026full-timeHauppauge • New York • 🇺🇸 United StatesMid-LevelSenior💰 $65,000 - $70,000 per yearWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

The Customer Fulfillment Representative will be responsible for receiving & shipping product, preparing and issuing customer quotes, confirming and processing orders, rescheduling, and providing responsive customer service.
This role emphasizes virtual communication and proactive outreach to maintain and grow relationships with OEMs, distributors, and contract manufacturers.
You will coordinate and respond to customer requests for pricing and delivery, ensure compliance with export regulations and update CRM systems.
Daily activities include direct communication with customers via phone, email, and electronic portals, coordinating with internal departments to meet customer requirements, and supporting outside sales representatives with information and leads.
Duties include: shipping, receiving parts from manufacturers and processing documentation in ERP system, allocating parts to orders, communicating with internal teams to meet customer requirements, serving as the primary point of contact for assigned customer accounts, coordinating and responding to customer requests for price and delivery quotations, and supporting outside sales representatives with information and leads.

Requirements

What you’ll need

Bachelor’s Degree in Business, or equivalent work-related experience (High School Diploma minimum; BA preferred)
Minimum of 5 years of experience in customer facing shipping position(s) & customer service , preferably in electronic components or manufacturing
Strong understanding of electronic components and familiarity with defense, aerospace, and high-reliability markets
Excellent communication skills (oral and written) and strong interpersonal skills
Proficiency in shipping software, preferably Starship
Proficiency in Microsoft Office Suite and CRM tools
Excellent attention to detail and organizational skills, identifying issues, adjusting changes, and pivoting to different demands as they arise
Ability to manage multiple accounts, prioritize effectively, and meet deadlines
Positive and professional attitude with strong problem-solving skills
Ability to work independently and as part of a team
Some knowledge of compliance requirements for government and military contracts, including export regulations.

Benefits

Comp & perks

Health, Dental, and Vision Benefits
Elective Flexible Spending and Dependent Care Accounts
Company paid and elective buy-up Life & AD&D Insurance
Company paid Short-Term Disability and Elective Long-Term Disability
Elective Critical Illness, Hospital Indemnity, and Supplemental Accident Coverage Benefits
401(k) Retirement Savings Plan with qualifying Company match
Company paid mental health and Employee Assistance Program (EAP)
Paid Holidays and paid time off (PTO)
Employee Discount Program (LifeMart via ADP)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Order ProcessingShippingDocumentation ManagementExport Regulations ComplianceCRM System ProficiencyERP System ExperiencePricing Quotation CoordinationAccount ManagementAttention to DetailOrganizational Skills

Soft Skills

Interpersonal SkillsProblem-Solving SkillsPositive AttitudeTeam CollaborationTime Management