Medical Device Customer Service Representative

Inogen

Equipment Setup Specialist providing customer service for medical devices remotely. Responsible for equipment setup and customer interactions over the phone while maintaining compliance.

Posted 4/22/2026full-timePlano • Texas • 🇺🇸 United StatesJunior💰 $24 per hourWebsite

Tech Stack

Tools & technologies

Oracle

About the role

Key responsibilities & impact

Provide information for successful setup of equipment over the phone
Answer product-related questions and set customer expectations
Maintain regular and punctual attendance and adhere to performance metrics
Document all patient interactions and maintain accurate records
Handle high call volume and resolve customer issues

Requirements

What you’ll need

High School diploma or equivalent
0-1 years of Customer Service experience
Previous SalesForce and/or Oracle knowledge, preferred
Proficiency in typing and grammar
Ability to collaborate with others and work in a team-oriented environment
Strong organizational skills
Excellent oral and written communication skills

Benefits

Comp & perks

Health, dental, and vision insurance
401(k) plan plus employer contribution and match
Generous paid leaves such as vacation and sick leave
Paid volunteer time
Annual performance bonus incentive plan
Highly competitive and company-sponsored benefits

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SalesForceOracletypinggrammar

Soft Skills

customer servicecollaborationteamworkorganizational skillsoral communicationwritten communication

Certifications

High School diploma