MS HCM Functional Support Consultant

Inoapps

Providing functional support for managed services customers across Oracle EBS and Oracle Fusion HCM. Involves handling incidents, requests, changes, and problems, primarily remote with occasional office visits.

Posted 6/16/2026full-time🇺🇸 United StatesSeniorLeadWebsite

Tech Stack

Tools & technologies

CloudITSMOracleSQL

About the role

Key responsibilities & impact

End-to-end support of Oracle customers through Incident, Problem and Change management.
Ad hoc project requirements (providing estimates and implementing changes)
Providing advice and guidance to customers verbally or in writing on a timely basis, according to defined SLAs.
Maintain a record of all communication and actions in inoapps IT Service Management and other time tracking applications.
Take the lead on individual service improvement initiatives as requested and ensure their successful and timely delivery.
Proactively identify and drive automation opportunities to improve team efficiency including the use of AI where appropriate.
Proactively analyse and identify recurring Incidents and Problems to fix problem, provide workarounds and/or create knowledge document in line with problem management practices.
Identify and contribute towards continuous improvement of Standard Operating Procedures and Support Documentation.
Identify and manage risks to the customer and/or escalate to Service Delivery Manager / Customer Success Manager.
Provide technical input to client reviews.
Maintain and develop technical knowledge and skills.
Assist in functional pre-sales and support transitions.
Provide support on a 24x7 basis via shift rotation.
Evaluate and promote new technologies and enhancements.

Requirements

What you’ll need

8+ years of experience providing functional support for Oracle HCM projects within Oracle E‑Business Suite and Oracle Fusion.
Excellent communication and customer engagement skills.
Experience of working in a managed services team.
Functional understanding, along with exposure to areas such as Human Resources and Payroll as well as writing SQL queries.
ITIL awareness and experience.
Certified by Oracle in multiple Oracle Cloud HCM modules with a commitment to continued learning and certification.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Oracle HCMOracle E-Business SuiteOracle FusionSQLIncident ManagementProblem ManagementChange ManagementService ImprovementAutomationTechnical Support

Soft Skills

CommunicationCustomer EngagementLeadershipAnalytical SkillsProblem SolvingTeam CollaborationTime ManagementAdaptabilityProactive ApproachContinuous Improvement

Certifications

Oracle Cloud HCM CertificationITIL Certification