Reservationist

Inns of Aurora Resort & Spa

Reservationist responsible for securing resort reservations and providing guest services at Inns of Aurora. Position demands strong communication skills and ability to handle multiple tasks efficiently.

Posted 6/24/2026full-timeAurora • New York • 🇺🇸 United StatesMid-LevelSenior💰 $18 - $25 per hourWebsite

About the role

Key responsibilities & impact

Secure all resort reservations (accommodations, experiences, and dining) via phone and electronic booking channels.
using available resources to accommodate guest requests within parameters
Communicate with guests primarily via phone and e-mail, occasionally in person.
Act as a brand ambassador to curate "the perfect stay" for each and every guest
Provide back-up support for guest services staff members, as needed.
Ability to manage multiple systems simultaneously, leverage technology to increase efficiency and drive productivity
Strategically up-sell guests to maximize revenue
Provide tours to guests, if requested
Provide support for Sales Department
Maintain an approachable, knowledgeable, and accommodating attitude
Answer general inquiries and direct phone calls to their appropriate departments
Handle guest complaints with empathy and work to bring resolution to issues with little direct support from supervisor
Maintain knowledge of current area events, activities, and hours of operation
Maintain knowledge of guest policies, room rates, and availability
Other duties, as assigned

Requirements

What you’ll need

High school degree
Comfortable working in a highly technical, multi-system driven environment
Knowledge of high-touch operations and service requirements
Ability to work independently and exercise excellent judgement
Excellent written and verbal communication skills
Proficiency in Microsoft Office programs and strong computer literacy
Ability to multi-task effectively under fast-paced working conditions
Must demonstrate a professional demeanor and possess highly developed interpersonal skills
Flexibility with hourly schedules, including weekend, holiday and evening availability
Prior experience in hotel operations/ reservations (PREFERENCES)
Experience working with Stay n' Touch PMS and Synxis CRS (PREFERENCES)
Specialized historical knowledge of Cayuga County (PREFERENCES)
Extensive knowledge of arts, culture, viniculture, agriculture, and history of the Finger Lakes and Inn (PREFERENCES)
Familiarity with IOA properties (PREFERENCES)

Benefits

Comp & perks

competitive medical and dental benefits
generous paid time off packages
eligible to participate in 401K program and supplementary benefits
highly competitive employee discount at lodging and dining properties

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Microsoft OfficeStay n' Touch PMSSynxis CRS

Soft Skills

excellent judgementwritten communicationverbal communicationinterpersonal skillsmulti-taskingprofessional demeanorapproachable attitudeempathy

Certifications

high school degree