IT Support Specialist

Innoviva Specialty Therapeutics, Inc.

. Resolve complex hardware, software, and networking issues, acting as an escalation point for helpdesk remote staff.

Posted 4/23/2026full-timeWaltham • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $100,000 - $120,000 per yearWebsite

Tech Stack

Tools & technologies

AzureDNSServiceNowTCP/IP

About the role

Key responsibilities & impact

Resolve complex hardware, software, and networking issues, acting as an escalation point for helpdesk remote staff.
Assist with user account management, device setup, and troubleshooting for laptops, desktops, mobile devices, and applications.
Ensure timely responses to service requests and efficient problem resolution.
Oversee and maintain on-site IT equipment, including servers, network devices, conference room technology, and peripherals.
Coordinate with external vendors for equipment repairs and upgrades as necessary.
Provide support for Microsoft environments, including Windows Server, Microsoft 365, Azure AD, and Teams.
Manage and troubleshoot issues within the Microsoft ecosystem, including group policies, email services, OneDrive, SharePoint, and Microsoft Teams.
Manage and respond to IT incidents efficiently, collaborating with team members to minimize impact and downtime.
Escalate issues to the IT operations when necessary.
Track and manage IT assets, including inventory of hardware and software licenses, ensuring compliance with licensing agreements and company policies.
Develop and maintain accurate documentation for troubleshooting procedures, network configurations, and IT policies.
Create and update knowledge base articles to support end-users and IT staff.
Assist with new hire training and onboarding, provide guidance on best practices, and help ensure adherence to IT policies and procedures.
Participate in IT projects to improve system efficiency, implement new technologies, and support company initiatives as required.
Work closely with internal departments, such as Quality, Regulatory, and Operations, to ensure IT support aligns with biopharma compliance standards and business needs.

Requirements

What you’ll need

Bachelor’s degree in information technology, Computer Science, or a related field.
3 plus years of experience in IT support roles, with at least 1 year in a Tier 2 support position.
Experience in a biopharmaceutical, healthcare, or similar regulated environment preferred.
Proficiency with Windows operating systems, Active Directory, and Azure AD.
Knowledge in Microsoft 365 and all associated applications, including Outlook, Teams, SharePoint, OneDrive, Excel, Word, PowerPoint, O365 Admin Center.
Understanding of network principles, including TCP/IP, DNS, VPN, and wireless networks.
Knowledge of endpoint management tools (Intune).
Familiarity with industry-standard IT ticketing systems, such as Freshservice or ServiceNow.
Excellent verbal and written communication skills.
Strong organizational skills with the ability to manage multiple priorities.
Demonstrate a strong sense of urgency and ensuring timely resolution of issues to minimize downtime and maintain optimal system performance.
Customer-focused, with an aptitude for troubleshooting and problem-solving in a high-demand environment.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Innoviva Specialty Therapeutics, Inc. Website LinkedIn All Job Openings 51 - 200 employees Founded 2023 🧬 Biotechnology 💊 Pharmaceuticals Biotechnology
Pharmaceuticals Innoviva Specialty Therapeutics, Inc. is a biotechnology company focused on developing and delivering innovative therapies for patients in critical care and infectious diseases. The company markets and develops antibiotics and critical-care medicines—such as GIAPREZA (angiotensin II), NUZOLVENCE (zoliflodacin), XACDURO, XERAVA, and ZEVTERA—targeting serious, life-threatening conditions and drug-resistant infections identified as high public-health priorities. A subsidiary of Innoviva, Inc. , it emphasizes rigorous research, quality standards, and advancing solutions for urgent clinical needs. IT Support Specialist 🔥 51 minutes ago 🏢 Waltham – Onsite 💵 $100k - $120k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 IT Support Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Resolve complex hardware, software, and networking issues, acting as an escalation point for helpdesk remote staff.
Assist with user account management, device setup, and troubleshooting for laptops, desktops, mobile devices, and applications.
Ensure timely responses to service requests and efficient problem resolution.
Oversee and maintain on-site IT equipment, including servers, network devices, conference room technology, and peripherals.
Coordinate with external vendors for equipment repairs and upgrades as necessary.
Provide support for Microsoft environments, including Windows Server, Microsoft 365, Azure AD, and Teams.
Manage and troubleshoot issues within the Microsoft ecosystem, including group policies, email services, OneDrive, SharePoint, and Microsoft Teams.
Manage and respond to IT incidents efficiently, collaborating with team members to minimize impact and downtime.
Escalate issues to the IT operations when necessary.
Track and manage IT assets, including inventory of hardware and software licenses, ensuring compliance with licensing agreements and company policies.
Develop and maintain accurate documentation for troubleshooting procedures, network configurations, and IT policies.
Create and update knowledge base articles to support end-users and IT staff.
Assist with new hire training and onboarding, provide guidance on best practices, and help ensure adherence to IT policies and procedures.
Participate in IT projects to improve system efficiency, implement new technologies, and support company initiatives as required.
Work closely with internal departments, such as Quality, Regulatory, and Operations, to ensure IT support aligns with biopharma compliance standards and business needs. 🎯 Requirements
Bachelor’s degree in information technology, Computer Science, or a related field.
3 plus years of experience in IT support roles, with at least 1 year in a Tier 2 support position.
Experience in a biopharmaceutical, healthcare, or similar regulated environment preferred.
Proficiency with Windows operating systems, Active Directory, and Azure AD.
Knowledge in Microsoft 365 and all associated applications, including Outlook, Teams, SharePoint, OneDrive, Excel, Word, PowerPoint, O365 Admin Center.
Understanding of network principles, including TCP/IP, DNS, VPN, and wireless networks.
Knowledge of endpoint management tools (Intune).
Familiarity with industry-standard IT ticketing systems, such as Freshservice or ServiceNow.
Excellent verbal and written communication skills.
Strong organizational skills with the ability to manage multiple priorities.
Demonstrate a strong sense of urgency and ensuring timely resolution of issues to minimize downtime and maintain optimal system performance.
Customer-focused, with an aptitude for troubleshooting and problem-solving in a high-demand environment. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IT supporttroubleshootingWindows operating systemsActive DirectoryAzure ADMicrosoft 365network principlesendpoint managementTCP/IPDNS

Soft Skills

communication skillsorganizational skillsproblem-solvingcustomer-focusedsense of urgencyability to manage multiple prioritiesteam collaborationtraining and onboardingdocumentationknowledge base creation

Certifications

Bachelor’s degree in information technologyBachelor’s degree in Computer Science