Innoviva Specialty Therapeutics, Inc.

Sales

• This is a field-based position, assigned to the South Region Alabama (Birmingham, Huntsville).
• The Critical Care Sales Specialist (CCSS) will partner with the Key Account Directors, National Account Directors, and field Medical Science Liaison Team to improve treatment in our targeted disease states and establish process in customer accounts to improve outcomes.
• Responsibilities will include developing tactical plans to establish consistent and sustainable sales growth within the territory, building relationships within the critical care and infectious disease communities to facilitate clinical discussion of where our products fit to improve outcomes.
• Responsibilities will include building strategic relationships within the critical care and infectious disease communities and be prepared to discuss clinical information.
• The CCSS will also understand the formulary process, P&T committee process, and decision-making processes germane to the addition of new therapies at each institution.
• The Critical Care Sales Specialist will be expected to have a high level of product knowledge, relevant institutional and HCP office relationships, and the ability to leverage all available avenues to influence their accounts.
• Responsibilities: Work cross functionally to identify customer needs. Collaborate and communicate effectively with RBD (Regional Business Director), KAD (Key Account Director), NAD (National Account Director) and medical field partners (MSL Field Team) and others within the geographic region to deliver coordinated, efficient, effective, and appropriate approved product and disease state information.
• Develop and maintain strong and long-term relationships with all key HCP’s that align to the product marketing strategy and other health care providers (collectively “HCP”) that see appropriate patients within the institutions or geographic area served.
• CCSS will continue to add new HCPs within the account quarterly and maintain routine and regular interactions with all HCPs within the account as reported in VEEVA.

Critical Care Sales Specialist, South

• This is a field-based position, assigned to the South Region Florida (Orlando, Jacksonville, Gainesville).
• The Critical Care Sales Specialist (CCSS) will partner with the Key Account Directors, National Account Directors, and field Medical Science Liaison Team to improve treatment in our targeted disease states and establish process in customer accounts to improve outcomes.
• Responsibilities will include developing tactical plans to establish consistent and sustainable sales growth within the territory, building relationships within the critical care and infectious disease communities to facilitate clinical discussion of where our products fit to improve outcomes.
• Responsibilities will include building strategic relationships within the critical care and infectious disease communities and be prepared to discuss clinical information.
• The CCSS will also understand the formulary process, P&T committee process, and decision-making processes germane to the addition of new therapies at each institution.
• The Critical Care Sales Specialist will be expected to have a high level of product knowledge, relevant institutional and HCP office relationships, and the ability to leverage all available avenues to influence their accounts. This includes the use of technology like Microsoft Teams, but most importantly the mindset of being present, live, in accounts.
• They will be able to demonstrate business acumen, the ability to formulate and execute a territory-specific strategy, the ability to communicate clinical data with impact and will be held accountable to consistent growth of all promoted products over time.
• Work cross functionally to identify customer needs.
• Collaborate and communicate effectively with RBD (Regional Business Director), KAD (Key Account Director), NAD (National Account Director) and medical field partners (MSL Field Team) and others within the geographic region to deliver coordinated, efficient, effective, and appropriate approved product and disease state information.
• Consult with both state and local professional organizations and identify exhibit or engagement opportunities.
• Develop and maintain strong and long-term relationships with all key HCP’s that align to the product marketing strategy and other health care providers (collectively “HCP”) that see appropriate patients within the institutions or geographic area served.
• CCSS will continue to add new HCPs within the account quarterly and maintain routine and regular interactions with all HCPs within the account as reported in VEEVA.
• Be influential in discussions with customers using effective selling, listening and negotiation skills, using proper terminology and approved messaging.
• Manage the formulary process in assigned accounts, but more importantly communicate the clinical value of Innoviva’s portfolio for specific patient types in regular conversations with relevant stakeholders.
• Ensure approved product and disease state information is used in an appropriate and compliant manner.
• Have relevant HCP work in Tier 1 and 2 accounts that include a strategic, tactical, measurable and time bound plan that meets both HCP needs, and company expectations focused on approved product and disease state information.
• Engage formulary and administrative business partners within the hospital to pursue formulary acceptance/approval and appropriate usage of our portfolio of products. Once on formulary, work to develop a specific protocol, key HCP’s, and monitor orders for routine utilization.
• Utilize VEEVA to update account progress in real time as information is uncovered at the account level.
• Engage in strategic territory planning by utilizing sales tools weekly to evaluate performance in accounts.
• Monitor sales performance and utilize tools for planning and execution of account plans.
• Ability to provide specific territory updates to your RBD on all 1:1’s and field visits.
• Maintain call activity on all key HCPs in Tier 1 and 2 accounts with high frequency and reporting calls on a daily basis.
• All HCPs should align to appropriate specialties in alignment with the Products promoted and the marketing strategy.
• Perform all administrative functions of the position in a timely and efficient manner and in accordance with all IST policies and procedures.
• Formulate and execute a specific quarterly tactical plan combining market knowledge and analytics in their assigned geography in coordination with their RBD, KAD, and Medical team.
• Serve on field input teams by having strong engagement and communication to internal partners, sales leadership and peers in the field. Other duties as assigned.

Critical Care Sales Specialist – South

IT Support

• Resolve complex hardware, software, and networking issues, acting as an escalation point for helpdesk remote staff.
• Assist with user account management, device setup, and troubleshooting for laptops, desktops, mobile devices, and applications.
• Ensure timely responses to service requests and efficient problem resolution.
• Oversee and maintain on-site IT equipment, including servers, network devices, conference room technology, and peripherals.
• Coordinate with external vendors for equipment repairs and upgrades as necessary.
• Provide support for Microsoft environments, including Windows Server, Microsoft 365, Azure AD, and Teams.
• Manage and troubleshoot issues within the Microsoft ecosystem, including group policies, email services, OneDrive, SharePoint, and Microsoft Teams.
• Manage and respond to IT incidents efficiently, collaborating with team members to minimize impact and downtime.
• Escalate issues to the IT operations when necessary.
• Track and manage IT assets, including inventory of hardware and software licenses, ensuring compliance with licensing agreements and company policies.
• Develop and maintain accurate documentation for troubleshooting procedures, network configurations, and IT policies.
• Create and update knowledge base articles to support end-users and IT staff.
• Assist with new hire training and onboarding, provide guidance on best practices, and help ensure adherence to IT policies and procedures.
• Participate in IT projects to improve system efficiency, implement new technologies, and support company initiatives as required.
• Work closely with internal departments, such as Quality, Regulatory, and Operations, to ensure IT support aligns with biopharma compliance standards and business needs.

IT Support Specialist

• Work cross functionally to identify customer needs.
• Collaborate and communicate effectively with RBD (Regional Business Director), KAD (Key Account Director), NAD (National Account Director) and medical field partners (MSL Field Team) and others within the geographic region to deliver coordinated, efficient, effective, and appropriate approved product and disease state information.
• Consult with both state and local professional organizations and identify exhibit or engagement opportunities.
• Develop and maintain strong and long-term relationships with all key HCP’s that align to the product marketing strategy and other health care providers (collectively “HCP”) that see appropriate patients within the institutions or geographic area served.
• CCSS will continue to add new HCPs within the account quarterly and maintain routine and regular interactions with all HCPs within the account as reported in VEEVA.
• Be influential in discussions with customers using effective selling, listening and negotiation skills, using proper terminology and approved messaging.
• Manage the formulary process in assigned accounts, but more importantly communicate the clinical value of Innoviva’s portfolio for specific patient types in regular conversations with relevant stakeholders.
• Ensure approved product and disease state information is used in an appropriate and compliant manner.
• Have relevant HCP work in Tier 1 and 2 accounts that include a strategic, tactical, measurable and time bound plan that meets both HCP needs, and company expectations focused on approved product and disease state information.
• Engage formulary and administrative business partners within the hospital to pursue formulary acceptance/approval and appropriate usage of our portfolio of products.
• Once on formulary, work to develop a specific protocol, key HCP’s, and monitor orders for routine utilization.
• Utilize VEEVA to update account progress in real time as information is uncovered at the account level.
• Engage in strategic territory planning by utilizing sales tools weekly to evaluate performance in accounts.
• Monitor sales performance and utilize tools for planning and execution of account plans.
• Ability to provide specific territory updates to your RBD on all 1:1’s and field visits.
• Maintain call activity on all key HCPs in Tier 1 and 2 accounts with high frequency and reporting calls on a daily basis.
• All HCPs should align to appropriate specialties in alignment with the Products promoted and the marketing strategy.
• Perform all administrative functions of the position in a timely and efficient manner and in accordance with all IST policies and procedures.
• Formulate and execute a specific quarterly tactical plan combining market knowledge and analytics in their assigned geography in coordination with their RBD, KAD, and Medical team.
• Serve on field input teams by having strong engagement and communication to internal partners, sales leadership and peers in the field.
• Other duties as assigned.

Critical Care Sales Specialist

• Partner with Key Account Directors, National Account Directors, and field Medical Science Liaison Team to improve treatment in targeted disease states.
• Establish process in customer accounts to improve outcomes.
• Develop tactical plans to establish consistent and sustainable sales growth within the territory.
• Build relationships within the critical care and infectious disease communities to facilitate clinical discussion of where products fit to improve outcomes.
• Understand the formulary process, P&T committee process, and decision-making processes.
• Demonstrate business acumen and communicate clinical data with impact.
• Formulate and execute a territory-specific strategy.
• Collaborate and communicate effectively with RBD, KAD, NAD, and medical field partners.