Veterinary Client Care Specialist, Pharmacy

Innovetive Petcare

Remote Veterinary Client Care & Pharmacy Specialist supporting a national network of veterinary hospitals. Delivering exceptional client service and coordinating patient care in a work-from-home call center role.

Posted 5/20/2026full-timeRemote • Texas • 🇺🇸 United StatesJuniorMid-Level💰 $18 - $20 per hourWebsite

About the role

Key responsibilities & impact

Manage high-volume inbound and outbound calls related to veterinary pharmacy requests, appointment scheduling, and general client inquiries
Provide support for online veterinary pharmacy services, including prescription coordination and client education
Schedule and manage appointments across multiple veterinary hospitals
Perform telephone triage, routing urgent and non-urgent inquiries appropriately
Deliver personalized, high-quality client communication via phone, SMS, and email
Accurately document interactions within electronic medical records (EMR) and communication systems
Act as a brand ambassador by adapting communication style to reflect each hospital’s culture
Collaborate with hospital teams to improve workflows, resolve issues, and enhance the client experience
Meet and exceed call center KPIs, including response time, accuracy, and client satisfaction

Requirements

What you’ll need

2+ years of veterinary experience (required) – technician, assistant, or client service roles
Strong knowledge of veterinary terminology, hospital workflows, and common medications
Prior experience in a call center, remote customer service, or client-facing role preferred
Proficiency with veterinary practice management software (PIMS) and Microsoft Office
Excellent written and verbal communication skills across phone, text, and email
Ability to multitask and stay organized in a remote, high-volume environment
Detail-oriented with strong documentation and problem-solving skills
Compassionate, proactive mindset with a focus on client satisfaction and patient care

Benefits

Comp & perks

Health, dental, vision, and life insurance.
Paid time off (PTO).
Paid parental leave.
401k retirement plan with company match.
Employee discounts and perks.
Culture first company where FUN is a core value!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

veterinary terminologycall center experienceclient servicedocumentation skillsproblem-solving skillsappointment schedulingtelephone triageprescription coordinationmultitaskingclient education

Soft Skills

communication skillsorganizational skillsdetail-orientedcompassionate mindsetproactive mindsetclient satisfaction focuscollaborationadaptabilitytime managementcustomer service