Innovatus Technology Consulting

Systems Engineer

• Design, develop, and maintain PL/SQL database scripts to support core application functions
• Support Java Web Applications, ensuring seamless integration between the database and the front-end
• Implement capabilities to move middleware processing across back-end Linux servers
• disaster recovery tasks
• Build and manage automated processes for starting/stopping/restarting middleware
• Develop and maintain Splunk dashboards to analyze response times and error rates
• Improve the capture of critical forensic data into HTTP log files for better analysis

PL/SQL, Middleware Systems Developer

IT Support

• Monitor and respond to the shared functional SLDCADA support inbox, serving as the primary point of contact for customer inquiries and issues
• Enter work orders/tickets and communicate directly with SLDCADA customers (DoN personnel, civilians, military, contractors) to troubleshoot questions, resolve issues, and provide guidance
• Participate in an on-call rotation to provide after-hours support for mission-essential SLDCADA operations and incidents
• Learn and monitor all SLDCADA batch processes that run daily in Control-M; investigate job failures, warnings, and anomalies, then determine and execute next steps for resolution or escalation
• Proactively monitor the SLDCADA website and application interfaces to detect and report any outages, performance degradations, or availability issues
• Monitor and log weekly Time and Attendance file sends; verify successful receipt and processing, documenting any failures for follow-up and resolution
• Create and record virtual training sessions on the SLDCADA website/system for customers, covering key functionalities such as timecard entry, certification, leave requests, and reporting
• Diagnose and resolve a range of technical issues related to SLDCADA access, functionality, timecard processing, reporting, and integration with DoD networks
• Document all support interactions, resolutions, batch monitoring activities, and training materials in the ticketing system (e.g., ServiceNow or equivalent) accurately and promptly
• Assist with user onboarding/offboarding, account management, password resets, and basic security guidance in compliance with DoD policies
• Support remote access solutions and adhere to strict security protocols for handling Controlled Unclassified Information (CUI) and classified data
• Contribute to knowledge base articles, process documentation, and continuous improvement initiatives for SLDCADA support.

Help Desk Technician

Technical Writer

• Create comprehensive technical documentation for the time and attendance application
• Establish and maintain a documentation management system for the time and attendance application
• Develop and implement configuration management processes and procedures for the time and attendance application
• Manage change control processes for the time and attendance application
• Ensure compliance with regulatory requirements, security standards, and data protection policies relevant to the financial sensitivity of the application
• Collaborate with cross-functional teams to gather information and provide documentation support

PL/SQL, Middleware Systems Developer

Help Desk Technician

Documentation Manager – Technical Writer