Customer Success Manager

Innovatrics

Customer Success Manager overseeing post-sale customer journey for Innovatrics' global IDV portfolio. Ensuring customer success from onboarding to renewal with strong collaboration and analytical skills.

Posted 7/31/2026full-timeBratislava • 🇸🇰 SlovakiaMid-LevelSenior💰 €3,700 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing the post-sale customer journey, focusing on customer onboarding, integration success, and product adoption. Proficient in data analysis, customer communication, and maintaining accurate documentation to enhance customer satisfaction and drive business growth.

Highest-signal resume keywords

Customer Success ManagementData Analysis and ReportingCRM Systems ExperienceCustomer Communication SkillsUsage-Based Billing Reconciliation

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer SuccessAccount ManagementData AnalysisUsage ReportingHealth ScoringAdoption MonitoringPresentation DevelopmentInvoicing ReconciliationCustomer OnboardingIntegration Best Practices

Soft Skills

Excellent CommunicationMulticultural Team ManagementCustomer Relationship Management

Tools & Technologies

AI Productivity ToolsLLMsAutomation PlatformsBI/AnalyticsCRM Systems

Industry Keywords

B2B TechCustomer JourneyCustomer Satisfaction SurveysQBRsProduct Adoption Metrics

About the role

Key responsibilities & impact

Own the post-sale customer journey for the IDV portfolio globally, in close coordination with the Sales team.
Drive customer onboarding, integration success, and time-to-value for new IDV accounts.
Deliver recurring product update sessions and training to customer teams, ensuring knowledge stays current as both our product and their teams evolve.
Own and maintain customer-facing documentation — onboarding guides, integration best practices, FAQs — ensuring they stay accurate, complete, and easy to use.
Monitor service usage, product adoption metrics, and technical health indicators across all accounts.
Identify renewal risks and expansion opportunities and surface them to the Sales team proactively.
Conduct structured QBRs with key accounts alongside Sales — combining commercial and technical discussions.
Run structured customer satisfaction surveys, collect and synthesize feedback, and produce regular internal reports with key findings and recommendations for Product and the business.
Bridge customers with internal teams: Product, Engineering, Solutions, Support, and Finance.
Maintain a clear and up-to-date view of each customer’s open support interactions, ensuring issues are tracked, escalated when needed, and resolved without falling through the cracks.
Ensure invoicing reconciliation accuracy and support financial consolidation processes.
Contribute to the development of industry-focused solutions based on field customer intelligence.

Requirements

What you’ll need

3–5 years in customer success, account management, or commercial operations in B2B tech
Experience managing global or multicultural customer portfolios
Strong data and analytical skills: usage reporting, health scoring, adoption monitoring
Hands-on with AI productivity tools (LLMs, automation platforms, BI/analytics)
Excellent written and verbal communication in English
Demonstrated ability to produce customer-facing presentations that convey a clear narrative — not just data — tailored to the audience’s business context
Experience with CRM systems (Zoho, Salesforce, or equivalent)
Hands-on experience with usage-based billing reconciliation and customer invoicing processes
Proven ability to manage 10+ accounts simultaneously without losing individual customer context.

Benefits

Comp & perks

CompensationAt Innovatrics, we offer highly competitive salaries because we value top talent who share our values and goals. Compensation is determined based on your level, skills, experience, qualifications, and location.
Beyond base pay, we provide an attractive benefits package. You can learn more at https://careers.innovatrics.com/