AWS Technical Account Manager

Innovative Solutions

Technical Account Manager managing AWS cloud projects, customer relationships, and technical teams for Innovative. Delivering migrations, modernization, managed services, and cloud strategy.

Posted 8/20/2026full-timeRemote • New York • 🇺🇸 United StatesMid-LevelSenior💰 $120,000 - $132,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing AWS Cloud projects and customer relationships, with a strong foundation in project management methodologies and a focus on delivering high-quality services. Proven ability to lead technical teams, optimize cloud environments, and enhance customer experiences through effective communication and relationship management.

Highest-signal resume keywords

AWS Cloud ServicesProject Management MethodologyCustomer Relationship ManagementCloud Migration ProjectsAWS Certifications

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementCloud MigrationApplication ModernizationSolution EngineeringTechnical Consultation

Soft Skills

CommunicationTeam LeadershipStakeholder CollaborationProblem SolvingCustomer Engagement

Tools & Technologies

AWS CloudManaged Cloud ServicesITIL Frameworks

Certifications & Qualifications

AWS Cloud PractitionerAWS Solutions Architect AssociateAWS SysOps Administrator

Industry Keywords

Managed Service AgreementsCustomer-Facing Technical Account ManagementProfessional ServicesConsultingHybrid Cloud Environments

Tech Stack

Tools & technologies

AWSCloud

About the role

Key responsibilities & impact

Manage customer relationships associated with Managed Service Agreements and AWS Cloud projects
Assign, oversee, and direct technical team members toward established milestones
Organize, execute, and deliver cloud-based projects, including Managed Cloud Services, Cloud Migrations, Application Modernization and Development, and Well Architected Reviews
Collaborate with internal stakeholders to define scope and customer goals, manage risks, and ensure service quality
Hold regular internal review meetings for assigned accounts to assess progress and address challenges
Manage multiple projects, including schedules, budgets, and deliverables
Act as an escalation point for junior team members facing client and system roadblocks
Participate in estimating and solution engineering for new engagements
Schedule technical consultations to optimize customers’ cloud environments
Present, review, and gather feedback on final deliverables with customers
Identify account improvement opportunities and pursue cross-sell and up-sell opportunities with sales
Proactively communicate with stakeholders to exceed customer expectations and maximize return on investment

Requirements

What you’ll need

Bachelor’s Degree
5+ years of relevant experience managing projects in the tech industry
Ability to build a strong foundation of knowledge around AWS Cloud Services and the cloud ecosystem
Well-established knowledge of project management methodology
Demonstrated success in prior project management and/or account management roles
Ability to deliver high quality services and unmatched customer experiences
Proven ability to build, engage, and manage relationships with internal and external customers
Must be able to achieve AWS Cloud Practitioner upon hire
Hands-on experience managing AWS customer environments highly preferred
AWS certifications such as Cloud Practitioner, Solutions Architect Associate, or SysOps Administrator preferred
Experience in an MSP environment or customer-facing technical account management role preferred
Familiarity with ITIL frameworks or service management methodologies preferred
Experience with cloud migration projects or hybrid cloud environments preferred
Previous experience in professional services or consulting preferred

Benefits

Comp & perks

Salary range of $120,000–$132,000 per year
Remote work arrangement
Travel to Rochester, NY headquarters twice quarterly