Innovative Solutions

Director of Engineering

Innovative Solutions

full-time

Posted on:

Origin:  • 🇺🇸 United States • District of Columbia, Florida, Illinois, Massachusetts, New York

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Job Level

Lead

Tech Stack

Cloud

About the role

  • Title: Director of Professional Services Engineering
  • Location: Rochester, NY; Remote candidates able to travel to and work from Rochester for a minimum of one week every month
  • Reports to: SVP/COO
  • Objective: Shape and scale a team delivering industry-leading cloud and AI solutions to business clients
  • Responsibilities: Mentor engineers and architects, drive process innovation, eliminate bottlenecks, and transform service delivery
  • Deliverables: Oversee cloud migrations, modernization initiatives, ML/AI implementations, and multiple concurrent client projects while maintaining quality and efficiency

Requirements

  • A history of working at mid-size, high-growth technology companies, leading and scaling engineering teams
  • Experience managing staff with billable-hour expectations in professional services or managed cloud infrastructure organization
  • A technical fluency to accurately assess effort, complexity, and resource requirements for cloud migrations, modernization initiatives, ML/AI implementations, and other enterprise technology projects
  • Ability to make decisions quickly and own them
  • Open-mindedness to learning and trying new ways of doing things
  • A communication style that adapts and resonates with both internal team members and our customers
  • Natural inclination and desire to operate transparently
  • Ability to set clear expectations for others that allow them to fail quickly and safely
  • Ability to work through conflict among different technology choices
  • Entrepreneurial energy, with ambition and strategic vision to transform our engineering function
  • Must have a minimum of 5+ years of experience in leading a team of software developers, cloud engineers, architects, and other IT professionals
  • Must have the experience and drive to create world-class service delivery experiences
  • Must have experience managing technical individuals that provide proactive service driven by customer requests and gated within service contract limits
  • Must have experience managing technical individuals that provide IT services, including cloud services such as migrations, cloud software development, and implementations, in the form of projects and other fixed-scope engagements
  • Must be a leader that accepts challenges and inspires teams to accomplish their goals
  • Must have the ability to attract and retain high-quality engineers and developers
  • Must be able to juggle complex technical decisions that balance customer requirements and budget, tooling capabilities, and available cloud technologies to exceed our customers’ expectations