VP IT Operations

Innovation Federal Credit Union

VP IT Operations leading IT strategy and ongoing operations of IT at Innovation Federal Credit Union. Responsible for IT services optimization and security to enhance member experiences.

Posted 5/26/2026full-timeRemote • 🇨🇦 CanadaLead💰 CA$162,693 - CA$203,366 per yearWebsite

Tech Stack

Tools & technologies

AzureCloudITSM

About the role

Key responsibilities & impact

Provide leadership and strategic direction for IT Operations, including infrastructure, cloud platforms (Azure), Microsoft 365, and enterprise systems
Lead and develop high-performing teams through coaching, mentorship, and a culture of accountability and continuous improvement
Ensure IT services are reliable, secure, and optimized to support strong member and employee experiences
Drive maturity and continuous improvement in IT Service Management practices, including incident, problem, change, and capacity management
Translate enterprise strategy into multi-year operational plans, roadmaps, and investment priorities
Manage IT Operations budgets and ensure cost-effective use of resources, including vendor and third-party partnerships
Oversee enterprise infrastructure and cloud environments, ensuring scalability, performance, and resilience
Establish strong governance, standards, and control frameworks to support regulatory compliance and operational excellence
Lead disaster recovery and business continuity planning, ensuring readiness through regular testing and alignment to business needs
Collaborate with internal teams (Security, Architecture, Data, and Platforms) to deliver secure, scalable, and innovative technology solutions.

Requirements

What you’ll need

Post-secondary education in Computer Science, Information Systems, or a related field
Proven experience leading IT Infrastructure, IT Operations, and IT Service Management
Strong knowledge of cloud environments, including Microsoft Azure and Microsoft 365
Experience with enterprise infrastructure, including networking across traditional and cloud environments
Advanced ITIL designations are considered an asset
Azure and/or Cisco certifications are an asset
Experience managing third-party vendors and outsourced services
Experience in Business Continuity and Disaster Recovery planning and testing
Experience in a regulated financial services environment (e.g., OSFI, COBIT) is considered an asset
Strong leadership, analytical, and communication skills, with the ability to drive enterprise outcomes
High level of digital literacy, including critical thinking, problem solving, and navigating modern technology solutions.

Benefits

Comp & perks

7% employer-matched pension plan
extended health benefits
employee and family assistance program
staff loan rate

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT OperationsIT Service Managementcloud platformsMicrosoft AzureMicrosoft 365disaster recoverybusiness continuity planningnetworkingITILcritical thinking

Soft Skills

leadershipcoachingmentorshipaccountabilitycontinuous improvementanalytical skillscommunication skillsproblem solvingcollaborationdigital literacy

Certifications

ITIL designationsAzure certificationCisco certification