Innovapptive Inc

Customer Success Manager

• The Senior Customer Success Manager (CSM) is a strategic, customer-facing leader responsible for driving adoption, value realization, renewals, and expansion across Innovapptive’s largest global, asset-intensive enterprise accounts.
• This role combines business consulting, operational excellence, and change management expertise to help customers achieve measurable improvements in productivity, maintenance reliability, asset uptime, and EBITDA using Innovapptive’s Connected Worker Platform.
• You will own executive relationships (C-suite and VP-level), guide multi-site operational transformation, and orchestrate cross-functional value delivery across Operations, Maintenance, Reliability, Supply Chain, and IT stakeholders.
• The Senior CSM proactively monitors customer health, mitigates risks, manages escalations, and ensures every customer achieves maximum ROI through tailored adoption roadmaps, data-driven insights, and Value 360 programs.
• This role requires exceptional executive communication, strong financial and operational acumen, and the ability to influence both technical and frontline teams.
• You will collaborate closely with Sales, Product, Engineering, and Professional Services to drive customer outcomes, secure renewals, identify expansion opportunities, and build long-term customer advocacy.

Senior Customer Success Manager

Solutions Engineer

• Lead end-to-end solution design workshops with customers across Facilities, Oil & Gas, Chemicals, Utilities, and Manufacturing.
• Translate business requirements into Maximo MAS 8+ configurations, integrations, and extensions.
• Architect scalable solutions covering work management, asset lifecycle, spares & inventory, HSE, and predictive maintenance.
• Advise customers on best practices, reliability-centered maintenance (RCM), and digital adoption strategies; conduct maturity assessments and recommend roadmap improvements.
• Map Innovapptive’s Connected Worker platform with IBM Maximo to drive business value and ROI.
• Provide guidance on Maximo MAS 8+ deployments, upgrades, license management, API enablement, and integrations (SAP, GIS, IoT, mobility).
• Collaborate with development teams to design technical solutions and troubleshoot complex issues; ensure compliance with security, scalability, and performance standards.
• Oversee full-cycle implementations from discovery to post-go-live support; mentor and train customer and internal teams.
• Lead and review solution documentation, data models, and architecture diagrams.
• Report to VP of Solution Consulting; perform other duties as assigned.

Senior Customer Success Manager

Solutions Architect