innovaconsulting

Customer Success Manager

• Liderar el ciclo de vida funcional de los proyectos de implementación de Microsoft Dynamics 365 Sales/CE.
• Interlocutor clave entre las necesidades de negocio del cliente y la capacidad tecnológica de la plataforma.
• Asegurar soluciones eficientes y alineadas con los objetivos estratégicos de cada empresa.
• Análisis y Consultoría: Toma de requerimientos y análisis de procesos de negocio (Ventas, Marketing, Servicio al Cliente).
• Diseño y Configuración: Elaboración de documentos funcionales y parametrización de la plataforma (entidades, formularios, flujos de trabajo).
• Power Platform: Diseño de soluciones mediante Power Apps y automatizaciones con Power Automate.
• Calidad y Formación: Ejecución de pruebas funcionales (UAT), formación a usuarios clave y acompañamiento en el arranque (Go-live).

Consultor/a Funcional, Microsoft Dynamics 365 CRM – Sales/Customer Engagement

Administration

• Administración de M365 en entorno multicliente, servicios como Exchange, SharePoint, Teams y OneDrive.
• Gestión de identidades, accesos y roles en Azure AD.
• Implementación de políticas de seguridad, DLP y cumplimiento normativo.
• Supervisión de alertas y respuesta a incidentes con Microsoft Defender.
• Automatización de tareas con PowerShell y Power Automate.
• Gestión de licencias y optimización de su uso.
• Coordinación de migraciones y sincronización con AD local.
• Documentación de procedimientos y capacitación a usuarios.
• Integración de M365 con sistemas externos y APIs como Microsoft Graph.

Administrador/a de Sistemas – Microsoft 365

Administrador de Sistemas – Microsoft 365

• Consultoría y Despliegue: Serás el responsable de montar y optimizar los entornos (On-premise y Cloud) donde corren las soluciones de nuestros clientes.
• Arquitectura Azure & M365: Diseñarás y gestionarás infraestructuras en la nube, migraciones y entornos de identidad (Entra ID).
• Seguridad y Continuidad: Implementarás las políticas de backup, firewalls y seguridad que protejan la actividad de nuestros clientes.
• Liderazgo del Área: Como primer perfil del departamento, definirás los estándares de trabajo, elegirás las herramientas de monitorización y organizarás el flujo de soporte técnico.

Administrador/a de Sistemas – Microsoft

Consultant

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