Partner Customer Success

Innovaccer

Partner Customer Success at Innovaccer, responsible for strategic healthcare client oversight and platform delivery. Ensuring operational and clinical value for partners across population health and AI solutions.

Posted 7/9/2026full-timeRemote • 🇺🇸 United StatesSeniorLeadWebsite

About the role

Key responsibilities & impact

Strategic Ownership of Population Health and AI Platform Clients: Serve as the executive owner for a portfolio of strategic accounts, ensuring the continued success, retention, and expansion of Innovaccer’s population health platform while also driving adoption and successful delivery of the AI platform.
Platform Delivery and Adoption Leadership: Ensure successful deployment, operationalization, and scaling of the enterprise platform. Partner with client executives to embed platform into core operational workflows and enable scalable AI-driven transformation.
Account Growth: Build a partnership-focused account growth strategy and ensure region growth targets are achieved by expanding the scope of platform use and introducing new products to current customers
C-Suite Partnership: Serve as a trusted advisor to CIOs, CFOs, COOs, CMIOs, and CEOs. Translate Innovaccer’s population health and AI platform capabilities into boardroom-level discussions tied to ROI, operational efficiency, and strategic transformation.
Strategic Account Leadership: Own and deliver on CARR, ARR growth, churn reduction, NPS, and CSAT across both population health platform and AI platform accounts.
Delivery Accountability: Partner closely with delivery, product, engineering, and AI teams to ensure successful deployment and adoption of both the population health platform and AI platform. Ensure delivery execution meets client expectations and drives measurable outcomes.
Customer Success Leadership: Mentor and develop Customer Success Leaders to manage complex client relationships, ensuring they can effectively support both population health platform deployments and enterprise AI platform adoption.
Cross-Functional Alignment: Work closely with Sales, Product, Engineering, AI, and Delivery teams to align platform roadmap, delivery execution, and client success strategy.
Platform Adoption and Expansion: Drive expanded adoption across multiple domains, helping clients maximize value from the population health platform while expanding into AI platform to support broader enterprise transformation.
Executive Presence and Client Engagement: Maintain consistent executive engagement with client leadership, ensuring Innovaccer is positioned as a long-term strategic partner supporting both population health and AI platform initiatives.

Requirements

What you’ll need

Proven experience delivering enterprise software platforms, population health platforms, data platforms, analytics platforms, or AI-enabled platforms in healthcare provider organizations or similarly complex enterprises
Experience supporting deployment and adoption of enterprise AI platforms, workflow automation platforms, or large-scale data platforms
Ability to guide clients through platform evolution—from an initial beachhead to enterprise-wide use
15+ years of experience in healthcare provider services or enterprise healthcare technology
5–10+ years in customer success, enterprise account leadership, or platform delivery leadership roles
Experience managing strategic client relationships at the C-suite level
Proven track record delivering strong performance across CARR, ARR expansion, churn, NPS, and CSAT
Strong understanding of population health platforms, enterprise data platforms, and AI-enabled workflow solutions
Ability to translate platform capabilities into measurable financial and operational outcomes
Ability to collaborate effectively with Product, Engineering, AI, and Delivery teams
Exceptional executive communication and presence
Ability to influence senior executives internally and externally
Experience mentoring senior Customer Success Leaders
MBA, MHA, MD, PhD or equivalent advanced degree preferred

Benefits

Comp & perks

Generous Paid Time Off: Recharge and relax with 20 days of fixed time off per year, in addition to company holidays—because we believe work-life balance fuels performance.
Best-in-Class Parental Leave: Spend quality time with your growing family. We offer one of the industry’s most generous parental leave policies to support you during life’s most important moments.
Recognition & Rewards: We celebrate wins—big and small. Get rewarded with monetary incentives and company-wide recognition for your impact and dedication. Your hard work won’t go unnoticed.
Comprehensive Insurance Coverage: Stay covered with medical, dental, and vision insurance, plus 100% company-paid short- and long-term disability and basic life insurance. Optional perks include discounted legal aid and pet insurance.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Platform DeploymentWorkflow AutomationData Platform ManagementAnalytics Platform ExperienceAI-Enabled SolutionsCARR GrowthARR ExpansionChurn ReductionNPS ImprovementCSAT Management

Soft Skills

Executive CommunicationInfluencing SkillsMentoringCollaborationStrategic Thinking

Certifications

MBAMHAMDPhD