Innovaccer

RVP, Customer Success – Story Health

Innovaccer

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Lead

About the role

  • Oversee all implementation activities, including customer implementations, partner implementations, and other new integrations
  • Lead key business operations initiatives that support customers, including standing up our virtual practice, helping to establish our practice of medicine, developing our revenue cycle management strategy, and scaling our home services solutions
  • Understand our technology, RCM, and other integration processes to facilitate custom solutioning with partners
  • Drive product adoption and increased patient enrollment efforts across client organizations
  • Maintain high level of client engagement, satisfaction, and loyalty, as measured by high client satisfaction scores, number of referenceable customers and completed case studies
  • Manage client issues and escalations, collaborate with cross-functional teams such as the clinical team, operations, product, and sales as required
  • Own renewals and support the Sales team on upsell and expansion opportunities
  • Iterate our overall implementation and customer success processes including key trackers, presentations and KPIs
  • Be a key contributor to the early stages of an innovative health tech startup contributing wherever needed.
  • Help inform product providing key feedback from the field
  • Performs other related duties as assigned

Requirements

  • 7-10+ years working in healthtech managing executive relationships with healthcare organizations
  • Payer and Hospital client experience would be preferred
  • Highly proficient written/verbal english communication and interpersonal skills to interact with patients, caregivers, and healthcare providers
  • Analytical skills required to problem solve issues
  • Strong customer service skills, with ability to identify problems and formulate solutions
  • Able to take on multiple tasks in a dynamic, fast-paced, and changing team environment
  • Passion for implementing technology to improve healthcare and able to quickly learn and use new software and tools
  • Proven adaptability in a high-volume position, ability to meet deadlines and metrics
Benefits
  • Generous Paid Time Off: Recharge and relax with 22 days of fixed time off per year, in addition to company holidays—because we believe work-life balance fuels performance.
  • Best-in-Class Parental Leave: Spend quality time with your growing family. We offer one of the industry’s most generous parental leave policies to support you during life’s most important moments.
  • Recognition & Rewards: We celebrate wins—big and small. Get rewarded with monetary incentives and company-wide recognition for your impact and dedication. Your hard work won’t go unnoticed.
  • Comprehensive Insurance Coverage: Stay covered with medical, dental, and vision insurance, plus 100% company-paid short- and long-term disability and basic life insurance. Optional perks include discounted legal aid and pet insurance.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
revenue cycle managementcustomer implementationspartner implementationsintegration processesproduct adoptionpatient enrollmentimplementation processesKPI trackingproblem solvingcustomer success
Soft Skills
communicationinterpersonal skillscustomer serviceanalytical skillsadaptabilitymultitaskingcollaborationclient engagementsatisfaction managementleadership