Innovaccer

Associate Partner – Customer Success, Healthcare Provider

Innovaccer

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • The Associate Partner Customer Success is the commercial and executive owner of post-sale customer relationships.
  • This role is accountable for renewals, expansion, value realization, and executive trust across a portfolio of enterprise healthcare customers.
  • Operates as a post-sale Account Executive who owns the account narrative, driving measurable business outcomes.
  • Directly accountable for Net Revenue Retentions (NRR), renewal forecast accuracy, expansion pipeline progressions across assigned accounts, and account retention.
  • Drive expansion strategy and deal orchestration, partnering with Sales where required.
  • Identify, qualify, and progress expansion opportunities based on customer value realization, not feature adoption.
  • Maintain a forward-looking account growth plan tied to customer business priorities.
  • Serve as the primary executive contact for customer leadership (VP, SVP, C-suite).
  • Lead executive QBRs focused on outcomes, ROI, and strategic roadmap alignment.
  • Articulate value in the language of: Cost efficiency, Quality improvement, Clinical outcomes, Operational scalability.
  • Ensure value realization narratives directly support renewal and expansion decisions.
  • Build trust by demonstrating deep understanding of payer, provider, and healthcare operations.
  • Own the account strategy, including stakeholder mapping, success plans, and risk mitigation.
  • Accountable for ensuring delivery outcomes, aligned to contractual commitments and executive expectations.
  • Translate customer goals into clear priorities for internal teams.
  • Partner with Customer Engineering Managers (CEMs) to ensure delivery aligns to promised outcomes — without micromanaging execution.
  • Proactively surface churn risk with documented mitigation plans.
  • Act as the executive quarterback across Product, Engineering, Analytics, and Delivery for assigned accounts.
  • Influence roadmap conversations using customer insights and market context.
  • Use data, analytics, and outcomes evidence to prove value delivered, support renewal justification, and enable expansion conversations.
  • Present confidently to senior customer leadership with structured, concise recommendations.

Requirements

  • 8–12+ years in healthcare consulting, customer success, account management, or enterprise SaaS
  • Strong background in healthcare operations, payer/provider models, or clinical analytics
  • Comfortable setting direction, making judgement calls, and holding teams accountable without formal authority
  • Proven experience owning senior executive relationships
  • Demonstrated commercial mindset: understands revenue, margins, and growth levers
  • Exceptional written and verbal communication skills
  • Demonstrated ability to drive outcomes in ambiguous, fast changing environments with distributed and offshore delivery teams
  • MBA or equivalent strategic training strongly preferred
Benefits
  • Generous Paid Time Off: Recharge and relax with 22 days of fixed time off per year, in addition to company holidays—because we believe work-life balance fuels performance.
  • Best-in-Class Parental Leave: Spend quality time with your growing family. We offer one of the industry’s most generous parental leave policies to support you during life’s most important moments.
  • Recognition & Rewards: We celebrate wins—big and small. Get rewarded with monetary incentives and company-wide recognition for your impact and dedication. Your hard work won’t go unnoticed.
  • Comprehensive Insurance Coverage: Stay covered with medical, dental, and vision insurance, plus 100% company-paid short- and long-term disability and basic life insurance. Optional perks include discounted legal aid and pet insurance.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successaccount managementrenewal forecast accuracyexpansion strategydata analyticsclinical analyticsrisk mitigationstakeholder mappingvalue realizationoutcomes evidence
Soft Skills
executive communicationleadershipstrategic thinkinginfluencetrust buildingjudgmentaccountabilityadaptabilitypresentation skillscollaboration
Certifications
MBA